Product Support Specialist - Robotic & Manual

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Product Support Specialist - Robotic & Manual, Horsham

Location: Horsham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

96c36354e3c9

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Work Flexibility: Field-based

Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.

• Provide surgeons and operating room staff with training and clinical/technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision.
• Use proprietary software to prepare pre-operative CT scans for use with the company's RIO/Robotic Arm Interactive Orthopaedic System, assist surgeons in preoperative implant planning, implant sizing, and positioning.
• Provide complete reports and metrics to management, supervisors, and regulatory departments detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements.
• Maintain and control local MAKO equipment, instruments, implants, and disposables inventories, process sales orders, and provide forecast input to the District Sales Manager.
• Support company road-show demonstrations and 'Showsite' visits to showcase product in use and its clinical value.
• Train physicians and hospital personnel, including OR staff, radiology, and sterile processing, on the use of the RIO System, accessories, disposables, and implants.
• Provide prompt and accurate complaint reports as per MAKO’s quality system requirements.
• Solve product problems for customers efficiently.
• Provide case coverage at unassigned accounts.
• Support the development and execution of sales plans and increase utilization of the RIO system by expanding current and potential surgeon relationships.
• Actively promote the clinical benefits of products and build strong relationships with key surgeons and OR staff at targeted accounts.
• Collaborate with Sales and Marketing teams to increase public awareness.
• Obtain purchase orders for products used during surgeries, and manage inventories of company products.
• Support manual and revision cases, and manage key account relationships.

Qualifications:

• High School diploma; Bachelor’s Degree in business or a related technical field preferred.
• Demonstrated ability with office technology (ERP systems, Microsoft Access, Excel, Word).
• Prefer 2+ years’ experience in sales or technical environment (medical, pharmaceutical, healthcare).
• Knowledge of customer service principles and business administration procedures.
• Strong problem-solving and interpersonal skills.
• Ability to analyze technical specifications and assist customers in product selection.
• Detail-oriented with a travel requirement of 70%.

Additional notes: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button. Created on 26/04/2025 by TN United Kingdom.