Product Support Specialist - Manual & Robotic Surgery

TN United Kingdom; Loughborough; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance surgical procedures through exceptional customer service and support. In this role, you will work closely with clinical teams, providing training and assistance for innovative robotic and manual surgery products. Your contributions will ensure the highest standards of patient care and operational excellence. With a focus on collaboration and integrity, you will play a vital role in advancing surgical practices while developing your expertise in a dynamic medical environment. Join a team dedicated to making a difference in healthcare!

Qualifications

• Minimum 2 years’ theatre or medical experience required.
• Industry background is advantageous for the role.

Responsibilities

• Provide support for MAKO robotic procedures and manual surgeries.
• Conduct training workshops for theatre and clinical staff.
• Maintain a basic business plan with objectives.

Skills

Theatre experience

Customer service

Communication skills

Presentation skills

MS Office

Collaboration

Self-motivation

Education

Professional training in a medical environment

Tools

MS Office

Job description

The job description provided is quite comprehensive and well-structured, but it can benefit from improved formatting for better readability and engagement. I will organize the content with appropriate HTML tags, ensuring clarity and focus on relevant details.

Below is the refined version:

Product Support Specialist - Manual & Robotic Surgery, Loughborough

Client: [Client Name]

Location: Loughborough, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 32bce56bc1c3

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Work Flexibility: Field-based

The Job's Mission:

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day-to-day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
• Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Education

• Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.

Experience

• Minimum 2 years’ theatre or medical experience.
• Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
• Computer skills – MS Office, Excel etc.
• Presentation skills with modern presentation media.
• Workshop/product demonstration skills including anatomy and physiology knowledge base.

Competencies

• High level communicator.
• Ability to work in a collaborative manner with colleagues and customers.
• Professional, disciplined, focused, and organised.
• Strong sense of responsibility.
• Ability to self-motivate, work under pressure and deal with challenge.
• Winning personality and extensive people skills.
• Actively seeks continuous self-improvement.
• Flexible to change.

Travel Percentage: 70%