Product Support Specialist - Robotic & Manual, South Wales & West Midlands

TN United Kingdom; Walsall; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance customer service for their innovative surgical products. This role focuses on supporting clinical teams in theatre environments, ensuring excellence in robotic and manual procedures. With a strong emphasis on training and collaboration, you will play a key role in delivering exceptional service and maintaining inventory standards. If you are passionate about healthcare and eager to make a difference, this is an exciting opportunity to join a dynamic team and contribute to the success of cutting-edge medical solutions.

Qualifications

• Minimum 2 years’ experience in theatre or medical environments.
• Knowledge of theatre costs and surgical procedures required.

Responsibilities

• Support clinical customers for procedural excellence.
• Train staff on Stryker products and manage inventory.
• Conduct product trials and maintain high service standards.

Skills

Communication Skills

Collaboration

Self-Motivation

Product Demonstrations

Anatomy Knowledge

Resilience Under Pressure

Education

Experience in Theatre or Medical Environments

Tools

MS Office

Excel

Presentation Tools

Job description

The job description provides a comprehensive overview of the Product Support Specialist role, including responsibilities, qualifications, and competencies. However, it lacks proper HTML formatting for better readability and could be more concise in some sections. Below is a refined version with improved structure and formatting:

Product Support Specialist - Robotic & Manual, South Wales & West Midlands, Walsall

Client: Stryker

Location: Walsall, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 1deaca3141b1

Job Views: 10

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Work Flexibility: Field-based

The Job's Mission

The Stryker Product Support Specialist supports all Stryker products related to Joint Replacement procedures, including robotic surgery with Mako. The role focuses on servicing and supporting clinical customers to ensure procedural excellence and exceptional service delivery.

Additional duties include coordinating training and events with the sales team and managing daily business support requirements.

Key Activities & Accountabilities

• Servicing existing and new customers in theatre and clinical environments.
• Supporting MAKO robotic procedures and manual joint replacements.
• Training theatre and HCP staff on Stryker products.
• Collaborating with regional teams to maintain high service standards.
• Auditing theatre stock and managing inventory.
• Understanding clinical applications to offer optimal solutions.
• Conducting product trials and evaluations.
• Organizing and delivering training workshops and events.
• Communicating product features and benefits effectively.
• Maintaining high ethical standards and professionalism.
• Following up on customer needs and supporting sales initiatives.
• Developing and monitoring personal business plans.
• Understanding regional healthcare strategies.
• Performing additional duties as assigned by the Regional Sales Manager.

Education

• Experience in theatre or medical environments preferred. Industry background advantageous.

Experience

• Minimum 2 years’ theatre or medical experience.
• Knowledge of theatre costs and surgical procedures.
• Proficiency in MS Office, Excel, and presentation tools.
• Skills in product demonstrations, anatomy, and physiology.

Competencies

• Excellent communication skills.
• Collaborative mindset.
• Professionalism, discipline, and organization.
• Responsibility and accountability.
• Self-motivation and resilience under pressure.
• People skills and a positive attitude.
• Commitment to continuous improvement.
• Flexibility to adapt to change.

Location & Travel

This role covers South Wales & West Midlands, primarily working in the West Midlands. Travel percentage: 80%.