Product Support Specialist - Robotic & Manual, South Wales & West Midlands

TN United Kingdom; Coventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance customer service in the medical field. This role focuses on supporting Stryker's innovative products related to joint replacement surgeries, especially those involving robotic procedures. The successful candidate will collaborate closely with sales teams, provide essential training, and ensure exceptional service delivery to healthcare professionals. With a strong emphasis on communication and collaboration, this position offers the chance to make a significant impact in a dynamic environment. If you have a passion for healthcare and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 2+ years of theatre or medical experience required.
• Experience in commercial knowledge and cost pressures in surgical procedures.

Responsibilities

• Support existing and new customers in clinical environments.
• Provide training on Stryker products and MAKO robotic procedures.
• Manage consignment inventory and conduct product trials.

Skills

Theatre experience

Medical environment training

Commercial knowledge

Computer skills (MS Office)

Presentation skills

Workshop demonstration skills

Communication skills

Collaborative work

Self-motivation

People skills

Education

Professional training in a medical environment

Industry background

Tools

MS Office

Job description

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Product Support Specialist - Robotic & Manual, South Wales & West Midlands, Coventry

Client:

Location:

Coventry, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Work Flexibility: Field-based

The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day-to-day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

1. Servicing existing and new customer base within the theatre and clinical environment.
2. Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
3. Providing theatre and wider HCP staff with training on Stryker products.
4. Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
5. Auditing theatre Stryker stock (implants, disposables, and instruments), managing consignment inventory, and ensuring good asset management practice.
6. Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
7. Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
8. Implementation of training, provision of instruments, and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
9. Communicating essential features and benefits of products and their clinical application.
10. Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
11. Behaving with integrity and delivering on commitments within required timescales.
12. Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
13. Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
14. Developing an understanding of the local healthcare environment and regional strategy.
15. Additional responsibilities as directed by RSM (Regional Sales Manager).

Education

• Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.

Experience

• Minimum 2 years’ theatre or medical experience.
• Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
• Computer skills – MS Office, Excel etc.
• Presentation skills with modern presentation media.
• Workshop/product demonstration skills including anatomy and physiology knowledge base.

Competencies

• High level communicator.
• Ability to work in a collaborative manner with colleagues and customers.
• Professional, disciplined, focused, and organised.
• Strong sense of responsibility.
• Ability to self-motivate, work under pressure and deal with challenge.
• Winning personality and extensive people skills.
• Actively seeks continuous self-improvement.
• Flexible to change.

Location

• This role is within the South Wales & West Midlands team, but the successful candidate will be working predominantly in the West Midlands.

Travel Percentage: 80%