Product Support Specialist

Stryker; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Product Support Specialist, where you will play a crucial role in supporting clinical teams and enhancing patient outcomes. This dynamic position involves providing exceptional service and training on advanced medical technologies, including robotic surgery. You will collaborate closely with sales teams and healthcare professionals to ensure the highest standards of care and support. If you are passionate about making a difference in healthcare and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of theatre or medical experience preferred.
• Proficiency in MS Office and presentation skills required.

Responsibilities

• Support clinical customers with Stryker products and procedures.
• Coordinate training and manage day-to-day business support.

Skills

Theatre experience

Medical experience

MS Office proficiency

Presentation skills

Workshop demonstration skills

High-level communication skills

Collaboration skills

Self-motivation

Education

Professional training in a medical environment

Industry background

Tools

MS Office

Excel

Job description

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The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events, and managing day-to-day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing theatre Stryker stock (implants, disposables, and instruments), managing consignment inventory, and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
• Conducting trials and evaluations of products in both theatre and the clinical environment as required.
• Implementing training, providing instruments, and supporting the introduction of new Stryker business, including organizing training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Demonstrating outstanding ethics, treating customers and colleagues with respect, and representing Stryker positively.
• Behaving with integrity and delivering on commitments within required timescales.
• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products/support.
• Maintaining a basic business plan with daily, weekly, and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.
• Performing additional responsibilities as directed by the Regional Sales Manager.

Education

• Theatre experience or professional training in a medical environment preferred; industry background advantageous.

Experience

• Minimum 2 years’ theatre or medical experience.
• Understanding of costs and pressures surrounding theatres and surgical procedures.
• Proficiency in MS Office, Excel, etc.
• Presentation skills with modern media.
• Workshop/product demonstration skills, including anatomy and physiology knowledge.

Competencies

• High-level communication skills.
• Ability to collaborate effectively with colleagues and customers.
• Professional, disciplined, focused, and organized.
• Strong sense of responsibility.
• Self-motivated and able to work under pressure.
• Excellent people skills and a winning personality.
• Actively seeks continuous self-improvement.
• Flexible to change.

Stryker is a global leader in medical technologies committed to making healthcare better through innovative products and services across MedSurg, Neurotechnology, Orthopaedics, and Spine. Impacting over 150 million patients annually worldwide.