Product Support Specialist

Stryker; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance customer service and support for joint replacement procedures. This dynamic role involves collaborating with sales teams, training healthcare staff, and ensuring optimal product usage in clinical environments. The ideal candidate will possess strong communication skills, a background in the medical field, and a passion for improving healthcare outcomes. Join a forward-thinking company committed to innovation and excellence in medical technologies, impacting millions of patients globally.

Qualifications

• Minimum 2 years' theatre or medical experience required.
• Knowledge of anatomy for product demonstrations is essential.

Responsibilities

• Support MAKO robotic procedures and manual joint replacement surgeries.
• Train staff on Stryker products and maintain inventory.

Skills

Communication Skills

Collaborative Work Ethic

Professionalism

Organization

Self-Motivation

Education

Experience in Medical Environment

Industry Background

Tools

MS Office

Job description

Join to apply for the Product Support Specialist role at Stryker.

Additional responsibilities include working with the local sales team to coordinate training and events, managing day-to-day business support requirements, and ensuring Stryker delivers exceptional service to customers.

The Job's Mission

The Stryker Product Support Specialist supports all Stryker products related to Joint Replacement procedures, including robotic surgery with Mako. The role focuses on servicing and supporting clinical customers to achieve procedural excellence.

Key Activities & Accountabilities

1. Servicing existing and new customers in theatre and clinical environments.
2. Supporting MAKO robotic procedures and manual joint replacement surgeries.
3. Training theatre and HCP staff on Stryker products.
4. Collaborating with team members and the Regional Sales Manager to maintain top customer service levels.
5. Auditing theatre stock, managing inventory, and asset management.
6. Understanding clinical applications to offer optimal solutions.
7. Conducting product trials and evaluations.
8. Implementing training and organizing workshops and events.
9. Communicating product features and clinical benefits.
10. Maintaining high ethical standards and professionalism.
11. Liaising with sales colleagues to follow up on customer needs and introduce new products.
12. Developing a basic business plan with objectives.
13. Understanding the local healthcare environment and regional strategies.
14. Performing additional duties as directed by the RSM.

Education

• Experience or training in a medical environment preferred; industry background advantageous.

Experience

• Minimum 2 years’ theatre or medical experience.
• Understanding of theatre costs and procedures.
• Proficiency in MS Office and presentation skills.
• Knowledge of anatomy and physiology for product demonstrations.

Competencies

• Strong communication skills.
• Collaborative work ethic.
• Professionalism, discipline, organization.
• Responsibility and self-motivation.
• People skills and adaptability.

Stryker is a global leader in medical technologies, committed to improving healthcare outcomes through innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually.