Product Support Specialist

AutoLeap; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Product Support Specialist to deliver exceptional customer support for its leading auto repair management software. In this role, you will engage with customers through live chat, ensuring their inquiries are resolved efficiently. You will also collaborate with the Product and Engineering teams to address bugs and feature requests, playing a vital role in enhancing the customer experience. If you have a passion for technology and helping customers, this position offers an exciting opportunity to contribute to a transformative mission in the auto repair industry.

Qualifications

• 1-3 years of experience in technical support at a relevant technology company.
• Strong academics from a top undergraduate program.

Responsibilities

• Provide front-line support to customers via live chat.
• Ensure timely responses and escalate issues to the Product team.

Skills

Written English Communication

Technical Support

Problem-Solving

Multitasking

Education

Undergraduate Degree

Job description

AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.

About AutoLeap

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

As a Product Support Specialist, you will:

• Deliver best-in-class front-line support to our customers via live chat
• Ensure timely responses and resolutions on all customer enquiries
• Escalate bugs and feature requests to the Product and Engineering teams as appropriate
• Troubleshoot and properly action customer enquiries
• Be an ambassador for AutoLeap and cultivate strong customer relationships

NOTE: You will be required to work during North American work days & hours.

To be successful in this role, you will need:

• Excellent written English communication skills
• Strong academics from a top undergraduate program
• 1 - 3 years experience in technical support at a relevant technology company
• Proven track record of past success and role progression
• A knack for understanding and solving technical issues
• Ability to multitask and prioritize between competing tasks
• A passion for helping customers