Specialist Support Advisor - 12 months Maternity Cover

NHS; Providence (RI); Remote; USD 25,000 - 30,000; Full time

Job summary

Join BPAS as a Specialist Support Advisor for a 12-month maternity cover. In this role, you will support patients with specialist needs, ensuring excellent communication and problem-solving skills while contributing to a vital charity focused on women's healthcare. Enjoy comprehensive training, generous leave, and opportunities for professional growth.

Benefits

34 days annual leave

Life assurance cover

Access to health & wellbeing services

Enhanced maternity leave

Qualifications

• GCSE in English and Maths required.
• Previous telephone work experience preferred.
• Ability to remain calm under stress and solve problems effectively.

Responsibilities

• Facilitating patients with additional/specialist needs.
• Providing support for hospital placements and patient queries.
• Offering back-up for appointments and managing stress effectively.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

GCSE A to C or Functional Skills Level 2

Job description

Go back British Pregnancy Advisory Service (BPAS)

Specialist Support Advisor - 12 months Maternity Cover

The closing date is 24 June 2025

*Please note that this role is a 12 month's Fixed Term Contract covering Maternity Leave

Are you an excellentcommunicator with great interpersonal skills?

Are you somebody who can work on their ownas well as part of a team, and somebody who can liaise with various stakeholders dailyto place patients with specialist requirements?

We are looking for a home based Specialist Support Advisor to join our well-established support team.

As part of this role, you will be facilitating patients with additional/specialist needs which will be done by following the specific referral pathway. You will be responsible for dealing with patients who require hospital placements, safeguarding/vulnerable patients, late gestations, and foetal abnormalities. You will also support your colleagues in the Booking & Information Centre by providing telephone back up to make appointments and answer patient queries.

We are looking for somebody who is resilient, can workunder pressure and remain calm during busy periods. An excellent team player,with a solution focused attitude.

As an advisor you are the first point of contact for BPAS patientswhich makes this role all the more rewarding. The BIC team are non-judgmental and offer first class patient care.

Main duties of the job

We are looking for candidates who:

• Are confident when dealing with a wide range of queries
• Can problem solve effectively to find solutions for our patients.
• Have excellent communication & listening skills.
• Can remain calm in stressful situations.
• Are non-judgmental & can offer first class patientcare
• Have great attention to detail
• Have strong interpersonal skills

We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our patients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.

If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.

In return, BPAS has generous benefits for our employees:

• Life assurance cover at 3 times your salary
• 34 days annual leave per year including the bank holidays
• Family friendly policies including enhanced maternity leave

You will also have access to our employee benefits programme through BHSF which includes

• Special health & wellbeing services including discounted gym membership, healthcare cash plan, & network benefits, online discounts site.
• Colleague assistance telephone helpline
• Lifestyle offers for you & your family - this includes various salary sacrifice schemes, counselling services & free private GP appointments.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please dont hesitate to get in touch were happy to help.

Location: Home based with expectation to travel to Booking & Information Centre once a month

Please note:

This role will become a remote role after the initial training and competency sign off with the exepectation to travel to the Booking & Information Centre once a month

Hours: 27 to 36 hours per week between the parameters below

• Monday 8:00am - 12:30pm
• Tuesday 8:30am - 4:30pm
• Thursday 8:30am - 4:30pm
• Friday 8:30am - 4:30pm
• Saturday 08:30am - 2:30pm (1 in 4)

Shifts longer than 6 hours will include 30 minutes unpaid break

We also offer a premium payment of time and a half for working on weekends

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 5 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience

• Previous experience of telephone work.
• Excellent communication and listening skills, with the ability to remain calm in stressful situations
• Able to problem solve effectively in order to find solutions for clients
• Previous customer care call centre environment experience
• Geography of UK

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• This role is a 12 month FTC Maternity Cover, home working (after completion of the training and competency sign off), - Are you aware of this?
• This role is working between 27 and 36 hours per week. What is your preferance?
• Please list any further information you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£25,293 to £29,747 a yearDepending on Experience + time & a half for weekend hours

Contract

Fixed term

Duration

12 months

Working pattern

Full-time,Part-time,Home or remote working