Product Support Engineer

Rolls-Royce plc; Metropolitan Borough of Solihull; On-site; GBP 45,000 - 60,000; Full time

Job summary

Rolls-Royce plc in Derby/Solihull is seeking a Product Support Engineer to provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle. The role ensures design intent, safety compliance and cost-effective performance.

You will lead investigations, support safety boards, and help define robust, cost-effective solutions while collaborating with cross-functional teams to resolve issues and communicate technical content.

Qualifications

• Engineering or numerical degree is required.
• Experience with complex, novel tasks and ambiguity.
• Proven ability to troubleshoot and resolve technical issues.
• Experience leading cross-functional teams e.g. suppliers, customers, partners.
• Ability to develop and review technical publications and communications.

Responsibilities

• Support known safety issues and participate in safety boards as defined in the Safety Management Plan.
• Provide technical support to resolve queries and operational arisings.
• Lead investigations to establish root cause and implement containment and corrective actions.
• Prepare and deliver technical communications and acceptance limit development for publications.
• Set reliability targets and monitor performance against targets using historical data.
• Identify life-cycle costs and opportunities for optimization and provide through-life performance models.
• Deliver lifecycle technical data and support modelling of service attributes to create time-on-platform predictions.
• Collaborate with platform providers, regulators and customers to communicate technical content.

Skills

Complex tasks handling

Troubleshooting

Cross-functional collaboration

Root cause analysis

Technical documentation

Education

Engineering or Numerical degree

Job description

Job Description Job Title: Product Support Engineer Location: Derby / Solihull Working Pattern: Full Time / Permanent

Position Summary

An exciting opportunity has arisen for Product Support Engineer join Rolls-Royce in Derby / Solihull. To provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle to meet customer and business needs, ensuring Design Intent is met. To ensure the safe, reliable and cost-effective product attributes are defined and maintained by means of through life modelling of product reliability, deterioration mechanisms, costs and help implement robust & cost-effective solutions.

What you will be doing

To support known and potential safety issues (SAR & RT) and appropriate involvement in safety boards as defined in Safety Management Plan. Provide technical support to help resolve technical queries and operational arisings. Lead Investigation of operational issues to establish root cause. Introduce containment actions and recommend corrective actions. Provide technical surveillance and quality assurance audits to support continuous product enhancement for customer satisfaction and business expectation. Develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development.

• Set reliability targets (such operational disruption metrics) based on historical data and monitor performance against targets.
• Predict future safety and reliability performance based on failure rates, adopting statistical techniques to support Numerial Risk Assessment, Parametric Distribution and fly forward analysis.

Identify cost reduction opportunities by reviewing and maintaining life cycle engineering policies and any associated maintenance planning documentation. Manage any issues that effect the Maturity, Lifecycle Cost, Reliability and Maintainability and maintain Design Intent. Provide lifecycle technical data (build/in-service/decommissioning) and model/support modelling of through life performance, deterioration mechanisms and service attributes to create and maintain time on platform prediction, identify opportunities for optimization and support the generation of the Service Operation Validation Strategy. Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder. Lead and integrate Health Monitoring system requirements. Identify requirements for new Health Monitoring System or capability.

• Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders.

Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities. Gather in-service data and carry out continuous improvement by identifying Best Practice and Learning from experience activities, feeding back into future programmes and product design teams.

Position Qualifications

• Engineering or Numerical degree (or equivalent with experience).
• Knowledge of components/ systems functionality and numerical methods.
• Experience of working on complex tasks that are novel and ambiguous.
• Familiarity of the in service operation environment, including regulatory and compliance requirements.
• Experience in troubleshooting and/or problem resolution.
• Experience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners.

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference.

These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles and for this role we are looking for someone with

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that priority will be given to employees identified as being at high risk.

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.

Closing Date: 16th November 2026

People Leader: Nick James

Grade: (7-10)

Job Category Engineering for Services

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet's vital power needs.