Product Support Engineer

Rolls-Royce; East Midlands; On-site; GBP 55,000 - 70,000; Full time

Job summary

Rolls-Royce in Derby / Solihull is seeking a Product Support Engineer to provide world-class technical support for in-service products and influence maturity throughout the product life cycle. The role focuses on reliability, safety, and cost-effective solutions, with responsibilities spanning issue investigation, containment actions, and stakeholder communications.

The ideal candidate will hold an engineering or numerical degree with experience in troubleshooting, regulatory compliance, and

Qualifications

• Engineering or numerical degree required; knowledge of components/systems functionality and numerical methods.
• Experience troubleshooting and resolution of complex tasks; familiarity with in-service operation environments and regulatory/compliance requirements.
• Experience in supporting and leading cross-functional teams with suppliers, customers and partners.

Responsibilities

• Support known and potential safety issues and participate in safety boards as defined in the Safety Management Plan.
• Provide technical support to resolve technical queries and operational arising.
• Lead investigation of operational issues to establish root cause.
• Introduce containment actions and recommend corrective actions.
• Provide lifecycle technical data and model through-life performance; support the generation of the Service Operation Validation Strategy.

Education

Engineering or Numerical degree (or equivalent with experience)

Job description

Job Description

Job Title: Product Support Engineer

Location: Derby / Solihull

Working Pattern: Full Time / Permanent

Position Summary

An exciting opportunity has arisen for Product Support Engineer join

Rolls-Royce in Derby / Solihull.

To provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle to meet customer and business needs, ensuring Design Intent is met.

To ensure the safe, reliable and cost-effective product attributes are defined and maintained by means of through life modelling of product reliability, deterioration mechanisms, costs and help implement robust & cost-effective solutions.

What you will be doing

• To support known and potential safety issues (SAR & RT) and appropriate involvement in safety boards as defined in Safety Management Plan.
• Provide technical support to help resolve technical queries and operational arisings.
• Lead Investigation of operational issues to establish root cause.
• Introduce containment actions and recommend corrective actions.
• Provide technical surveillance and quality assurance audits to support continuous product enhancement for customer satisfaction and business expectation.
• Develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development.- Set reliability targets (such operational disruption metrics) based on historical data and monitor performance against targets.- Predict future safety and reliability performance based on failure rates, adopting statistical techniques to support Numerial Risk Assessment, Parametric Distribution and fly forward analysis.
• Identify cost reduction opportunities by reviewing and maintaining life cycle engineering policies and any associated maintenance planning documentation.
• Manage any issues that effect the Maturity, Lifecycle Cost, Reliability and Maintainability and maintain Design Intent.
• Provide lifecycle technical data (build/in-service/decommisioning) and model/support modelling of through life performance, deterioration mechanisms and service attributes to create and maintain time on platform prediction, identify opportunities for optimization and support the generation of the Service Operation Validation Strategy.
• Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder.
• Lead and integrate Health Monitoring system requirements.
• Identify requirements for new Health Monitoring System or capability.- Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders.
• Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities.
• Gather in-service data and carry out continuous improvement by identifying Best Practice and Learning from experience activities, feeding back into future programmes and product design teams.

Position Qualifications :

Engineering or Numerical degree (or equivalent with experience).
Knowledge of components/ systems functionality and numerical methods.
Experience of working on complex tasks that are novel and ambiguous.
Familiarity of the in service operation environment, including regulatory and compliance requirements.
Experience in troubleshooting and/or problem resolution.
Experience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners.

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles and for this role we are looking for someone with

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that priority will be given to employees identified as being at high risk.

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.

It is advised that you inform your current manager of your application for this role.

Closing Date: 16th November 2026

People Leader: Nick James

Grade: (7-10)

For further information, please contact: Gauri Sood

Job Category

Engineering for Services