Product Support Engineer

JR United Kingdom; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in West London is looking for a full-time in-office support role within their digital development team. You will enhance bespoke business systems, troubleshoot issues, and manage support tickets, collaborating with skilled professionals to ensure smooth operations.

Qualifications

• Maximum of 12 months' experience, ideal for growth into software development.

Responsibilities

• Support 1,000+ users across 60+ offices.
• Manage 150-200 support tickets weekly via Jira.
• Investigate and correct data using SQL Server.

Skills

SQL

Basic coding skills

Microsoft Office

Tools

Jira

SQL Server

Job description

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Location: West London, UK (Onsite)

Work setup: In-office full-time is mandatory (5 days a week)

We are supporting a national e-commerce client in West London to join their digital development function

About the Role:

As part of the digital team, you'll help evolve and enhance bespoke business systems that keep the company competitive. You'll collaborate with skilled developers, architects, and product owners to manage and resolve business support requests, with new updates released every two weeks.

Key Responsibilities:

• Support 1,000+ users across 60+ offices.
• Troubleshoot custom systems built on Microsoft technologies.
• Work with CRM, mobile platforms, integrations, fleet, HR, and IT systems.
• Manage 150-200 support tickets weekly via Jira.
• Investigate and correct data using SQL Server.

Must-Have Requirements:

• Based in West London
• Experience with SQL (tasks will be assigned)
• Full-time, in-office role only
• Basic coding skills
• Proficient in Microsoft Office
• Maximum of 12 months' experience (ideal for those wanting to grow into software development).

Interview Process: 2-stage interview process