IT Support Engineer

Taptap Send group; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An innovative fintech company is seeking an IT Support Engineer to join their dynamic team. This role offers a unique opportunity to engage in a variety of IT tasks, from troubleshooting user issues to managing SaaS applications. You'll be part of a mission-driven team dedicated to reducing inequity in financial services for emerging markets. With a focus on user support and problem-solving, this position allows you to grow your skills in a fast-paced environment while making a real impact. Join a diverse team that values curiosity, initiative, and a user-first approach to technology.

Qualifications

• A user-first mindset with a passion for solving problems.
• Experience in IT Support or Helpdesk teams is essential.

Responsibilities

• Provide remote and local IT support for employees.
• Onboard new hires and manage access requests.

Skills

Problem Solving

User Support

IT Troubleshooting

Communication

Curiosity and Initiative

Education

Experience in IT Support

Tools

Google Workspace

Okta

Jamf Pro

macOS

Windows

1Password

Atlassian

Slack

Asana

Microsoft 365

Job description

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
Driven by mission, guided by values (see below) – in deed, not just word.
Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

The Role

At TTS, our IT team plays a vital role in supporting the productivity and growth of our 250+ employees. Whether solving day-to-day IT issues or helping implement new systems, we take pride in being a reliable, helpful, and proactive team.

We’re looking for an IT Support Engineer who enjoys variety, values great service, and isn’t afraid to get their hands dirty—from handling password resets to setting up new SaaS tools and helping ensure compliance. This broad and hands-on role is perfect for someone who thrives on solving problems at every level.

What You’ll Do:

• Provide remote (and local) IT support for TTS employees and contractors across a range of topics
• Solve tickets in our Helpdesk system—from simple user questions to more involved troubleshooting
• Onboard new hires and offboard leavers (account setup, hardware provisioning, access management)
• Order, configure, and ship laptops (primarily macOS, some Windows)
• Manage access requests across multiple systems and teams
• Maintain and support our fleet of core SaaS applications:
• 1Password, Atlassian, Google Workspace, Jamf Pro, Microsoft 365, Okta, Slack, Asana, Mode (and many more)
• Plus internal tools: TMS, AdminUI, CSC
• Monitor Vanta and proactively address issues to maintain compliance with ISO 27001, SOC 2, and PCI DSS
• Create and maintain documentation to help the team and users resolve recurring issues faster

What You Bring:

• A user-first mindset with a genuine passion for solving problems and helping others
• Experience working on an IT Support or Helpdesk team (ideally at a growing company)
• Hands-on familiarity with core IT tools like Google Workspace and Okta
• Practical experience supporting macOS and Windows users
• Comfortable working with Jamf Pro or other MDM tools (especially for macOS)
• You’re fluent in English (bonus points for French, especially for vendor communication)
• Curiosity and initiative—you don’t need to know every tool we use on day one, but you’re eager to learn by doing

Why This Role is Unique:

• Wide scope: You’ll touch everything from hardware setup to compliance monitoring and application management
• Balanced challenges: Expect a mix of quick-win tickets and longer-term technical projects
• Room to grow: This is a great opportunity to build depth over time—whether in automation, security, or SaaS operations

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.