IT Support Engineer

Burns Sheehan; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

Join an innovative FinTech scale-up as an IT Support Engineer, where you'll be pivotal in resolving 1st and 2nd line issues. This role offers the chance to work closely with a dynamic team and contribute to enhancing user support. With a focus on Mac and Windows troubleshooting, Google Workspace, and AV systems, your skills will be crucial in maintaining an efficient IT environment. This is a fantastic opportunity to develop your career in a forward-thinking company that values skill and ability, providing an engaging work atmosphere in the heart of London.

Qualifications

• Proven experience in 1st and 2nd Line IT Support.
• Strong troubleshooting skills on Mac and Windows platforms.

Responsibilities

• Act as the 1st point of contact for all end-user support issues.
• Resolve 1st and 2nd line issues for internal infrastructure.

Skills

1st and 2nd Line Support

Mac Troubleshooting

Windows Troubleshooting

Google Workspace

Slack

Communication Skills

AV Systems

Networking

Project Management

Job description

IT Support Engineer | £300 Per/Day (Outside IR35) | 3 Days per Week Onsite (London)

Here at Burns Sheehan, we are working exclusively with an industry leading FinTech scale-up who are looking to add to their IT Support function.

They are looking for an IT Support Engineer to join for an initial 3-Month period to help resolve 1st and 2nd Line issues. You will work with a fellow engineer and reporting into the Head of Security, to act as the 1st point of contact for all End User Support Issues.

Requirements / Tech-Stack:

• 1st and 2nd Line Support for internal Infrastructure
• Mac / Windows troubleshooting experience
• Google Workspace knowledge as well as experience with Slack (preferable)
• Experience working with Communication, AV Systems, Printing Services, Networking
• Project Management / Delivery end-to-end
• Excellent Communication and Service skills

If you're someone keen to get stuck in and develop within a role and are interested, please apply!

Sound like the role for you? If you're interested feel free to let me know and I will be sure to get back to you !!!

IT Support Engineer | £300 Per/Day (Outside IR35) | 3 Days per Week Onsite (London)

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.