Product Support & Development Engineer

OnTarget Communications; Omagh; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Benefits package

Career progression

Global exposure

Innovative engineering environment

Job summary

OnTarget Communications in Northern Ireland is seeking an engineering professional at entry to mid level to support heavy‑duty machinery products, working with design, manufacturing and aftersales teams.

This role is hybrid (3 days onsite, 2 days from home) and involves ECNs, design reviews, validation activities and lifecycle management to improve reliability and performance.

Strong problem‑solving and cross‑functional collaboration are essential.

Qualifications

• Degree in Mechanical Engineering or related field.
• Minimum 3 years' post-graduate experience in heavy engineering.
• Experience supporting complex mechanical products in manufacturing.

Responsibilities

• Support and enhance existing heavy duty machinery products.
• Investigate field failures and warranty claims to identify root causes.
• Drive product improvement, reliability, and cost-reduction initiatives.
• Manage ECNs from concept through implementation.
• Collaborate with Manufacturing, Purchasing, Quality, and Aftermarket teams.
• Develop and update engineering drawings, BOMs, and documentation.

Skills

Problem solving

Root cause analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree in Mechanical Engineering

Tools

CREO

Job description

Location: Northern Ireland - Toomebridge Offices

Seniority Level: Entry to Mid

Employment Type: Full Time - Employed

Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday

Description:

Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation.

Key Responsibilities

• Support and enhance existing heavy duty machinery products
• Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions
• Drive product improvement, reliability enhancement, and cost reduction initiatives
• Manage Engineering Change Notices (ECNs) from concept through implementation
• Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support
• Improve product safety, manufacturability, serviceability, and overall performance
• Provide technical support to customers, dealers, and service teams
• Develop and update engineering drawings, BOMs, and technical documentation
• Analyse product performance data and recommend design modifications
• Participate in design reviews, risk assessments, and validation activities
• Support new product introduction (NPI) and product lifecycle management activities
• Liaise with suppliers regarding component performance and technical improvements
• Assist with testing, troubleshooting, and validation of design changes
• Ensure compliance with relevant engineering standards and industry best practices
• Contribute to continuous improvement projects across engineering and operations

Requirements

• Degree qualified in Mechanical Engineering or a related discipline.
• Minimum 3 years' post-graduate experience within heavy engineering industries.
• Experience supporting complex mechanical products in a manufacturing environment.
• Strong problem-solving and root cause analysis skills.
• Ability to work effectively across multiple departments and stakeholder groups.
• Experience using 3D CAD software, with CREO experience considered a distinct advantage.
• Strong communication and technical report-writing skills.

What's on Offer?

• Competitive salary package.
• Hybrid working (2 days per week from home).
• Excellent benefits package.
• Long-term career progression opportunities.
• Exposure to globally recognised products and cutting-edge engineering projects.
• Collaborative and innovative engineering environment.

If you enjoy solving complex engineering challenges, improving world-class products, and making a tangible impact on equipment used across the globe, we'd love to hear from you.