Product Specialist

Bells Motor Group - Volvo and Kia Main Dealer; Northampton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bells Motor Group, a Volvo and Kia main dealer in Northampton, is seeking a Product Specialist to guide customers through vehicle options, demonstrations, and test drives, while ensuring top-notch product knowledge and brand presentation.

The role focuses on welcoming customers, understanding needs, configuring vehicles, and supporting the sales team to deliver a customer-centric buying journey.

Qualifications

• Strong product specialist skills to explain Volvo features and technologies.
• Sharp attention to detail for vehicle presentation and photography.
• Analytical ability to assess customer needs and pricing information.
• Excellent verbal and written communication and confident presentation.
• Hold a valid UK driving licence.
• Team-oriented with proactive learning attitude.

Responsibilities

• Deliver tailored vehicle handovers and explain technology features.
• Maintain high-quality digital listings and photography for stock.
• Keep showroom and external display areas tidy and premium.
• Support sales team by preparing vehicles for test drives.
• Represent brand values in customer interactions.

Skills

Product specialist skills

Clear communication

Attention to detail

Analytical skills

Customer-focused

UK driving licence

Job description

Bells Motor Group is a family-run automotive business with over 55 years of experience, serving drivers across Northamptonshire and Bedfordshire. As a trusted Volvo and Kia main dealer, the group offers a full range of new and approved used vehicles, all thoroughly inspected to ensure quality and reliability. Customers benefit from a welcoming showroom environment, expert advice, and a strong focus on long-term satisfaction rather than pressure sales. Bells Motor Group also provides comprehensive aftersales support, including servicing, MOT testing, and genuine parts, helping drivers keep their vehicles in top condition. The company is committed to upholding the global reputations of Volvo and Kia by delivering safe, reliable, and stylish motoring solutions with exceptional customer care.

Role Description

The Product Specialist role is a full-time, on‑site position based at the Northampton Volvo dealership. This role focuses on providing detailed product knowledge and guidance to customers interested in Volvo and Kia vehicles, supporting them throughout their buying journey. Day-to-day tasks include welcoming customers, understanding their needs, presenting suitable vehicle options, conducting product demonstrations and test drives, and explaining key features, benefits, and technologies.

The Product Specialist collaborates closely with the sales team to ensure a seamless, customer‑centric experience, assists with vehicle configuration and specification, and supports follow‑up activities to maintain strong customer relationships. The role also involves maintaining site standards from an audit point of view, and ensuring all vehicles are images and advertisements are at the highest quality.

Key Responsibilities

• Vehicle Handovers & Technical Guidance: Deliver tailored vehicle handovers to customers, guiding them through technology setups (e.g., Volvo Cars App, Google built-in infotainment, dynamic safety features, and EV charging). Act as the primary point of contact in the showroom for complex technical customer inquiries.
• Digital Inventory & Photography: Maintain accurate, high-quality digital listings by routinely photographing new and used vehicle stock. Ensure all online imagery reflects current inventory accurately and meets brand standards.
• Showroom & Display Maintenance: Maintain impeccably organis sed, tidy, and premium display standards across the internal showroom floor and the external used car display areas.
• Sales Team Support: Collaborate with sales colleagues by preparing vehicles for test drives, assisting during peak customer footfall, and explaining features to prospective buyers.
• Brand Experience: Represent Volvo's brand values—focusing on safety, sustainability, and Scandinavian design—throughout every customer interaction.

Qualifications

• Candidates should possess strong product specialist skills, with the ability to understand and clearly explain Volvo features, specifications, and technologies.
• Candidates should pocess a sharp attention to detail, specifically regarding vehicle presentation and photography.
• Candidates should possess analytical skills, including the ability to assess customer needs, compare vehicle options, and interpret basic performance and pricing information.
• Candidates should possess excellent communication skills, including clear verbal and written communication and confident presentation abilities.
• Hold a valid UK driving licence.
• The ability to work collaboratively within a dealership team, a strong attention to detail, and a proactive attitude toward learning new products and technologies are highly valued.