Product Pre-Sales Engineer

ELP Consult Ltd.; Leeds; On-site; GBP 45,000 - 70,000; Full time

Job summary

ELP Consult Ltd. is seeking a Product Pre-Sales Engineer in Leeds to promote CCTV and security solutions, define roadmaps, and train technical staff for channel customers.

You will liaise with distributors and the Dahua Marketing Team on promotions such as trade shows and open days, and provide technical guidance across sales and engineering teams. You will work autonomously to balance delivery with value, gather customer feedback for process improvements, and help prepare tenders and technical

Qualifications

• Experience managing multiple products and initiatives with clear prioritisation.
• Strong knowledge of CCTV, alarm, access control, video conferencing, VMS and cloud storage.
• Ability to work autonomously with clear direction for strategic work-streams.
• Excellent communication with both technical and non-technical colleagues to gain buy‑in.
• Proven ability to collect and analyse qualitative and quantitative data to inform decisions.

Responsibilities

• Promote products pre-sales, introduce new features to channel customers and assist sales to hit targets.
• Define and manage a product roadmap aligned to strategy and delivery.
• Provide product training to technical engineers for channel customers.
• Collect product reviews from customers and feed improvements to the product manager.
• Assist partners with tenders and promotional activities with distributors and resellers.
• Provide technical support on surveillance equipment and liaise with R&D for troubleshooting.
• Coordinate with headquarters on new product lines and timely issue resolution.

Skills

Product portfolio management

Security systems knowledge

Stakeholder communication

Tender preparation

Channel partner coordination

Technical training

Customer feedback analysis

Job description

Leeds, United Kingdom | Posted on 10/07/2025

The Product Pre-Sales Engineer is required to deliver the following key tasks:

• Provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products, and working with sales staff for sales targets.
  
• Define and manage a product roadmap balancing delivery with value and aligned to the organisational strategy.
  
• Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
  
• Liaise with customers to collect product reviews, pro-actively contribute to the continuous improvement of technology processes through identifying customer feedback for improvement and implementing changes to product manager.
  
• Helping customers prepare tender documents and making tenders to the required standards. Actively assist our business partners such as distributors and resellers in Brand promotion, cooperating with the Dahua Marketing Team about promotional materials for customers to develop the company's business. Such as Trade shows, Tech Day Open Day, etc.
  
• Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and doing integration with third-party companies.
  
• Maintain efficient communication with the headquarters in terms of new product lines and other technical issues, ensuring the problem can be solved timely by integrating sources.
  

Requirements

• Experience in managing multiple products and initiatives simultaneously with appropriate prioritisation.
  
• Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
  
• Ability to work autonomously with confidence and set a clear direction for strategic work-streams.
  
• The ability to communicate effectively with technical and non-technical specialists. With the ability to influence and generate buy-in across the organization.
  
• Proven ability to handle, analyse and synthesise qualitative and quantitative data to inform decisions.
  
• Good customer service skills and communication skills.
  
• The ability to learn new technologies fast.