(JD-000166D)Technical Support Internship(Mandarin Speaker)

Dahua; United Kingdom; On-site; GBP 25,000 - 40,000; Full time

Job summary

Dahua in the United Kingdom is seeking a Technical Support Specialist to provide expert advice on video surveillance equipment. You will assist sales staff and customers with technical issues, maintain relationships with distributors, and offer training and support for customers. Candidates should have prior technical support experience, excellent communication skills, and the ability to learn quickly. A positive attitude and integrity are essential for success in this role.

Qualifications

• Right to work in the UK.
• Prior experience in a technical support role.
• Good customer service and communication skills.
• Ability to handle pressure.
• Fast learner of new technologies.
• Positive attitude.
• Show initiative, honesty, and integrity.

Responsibilities

• Provide technical support for video surveillance equipment.
• Maintain relationships with distributors and integrators.
• Communicate efficiently with Headquarter.
• Conduct site surveys and customer training.
• Test and repair video surveillance equipment.

Skills

Technical support experience

Customer service skills

Communication skills

Ability to learn new technologies

Initiative

Integrity

Job description

1. Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
2. Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
3. Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
4. Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.
5. Test and diagnose faults and undertaking repair of video surveillance equipment.

Qualifications:

1. Right to work in the UK;
2. Prior experience in a technical support role;
3. Good customer service skills and communication skills;.
4. Good at handling pressures
5. The ability to learn new technologies fast
6. A positive attitude
7. Initiative, honesty and integrity