Product Owner - CRM

Sanctuary; Worcester; Hybrid; GBP 64,850 - 68,850; Full time

Benefits offered by this job

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Access to discounts and wellbeing resources

Job summary

A leading housing organization based in Worcester is seeking a Product Owner - CRM to refine and implement a product strategy that meets the needs of its customers. In this role, you will define the product vision, manage the product backlog, and collaborate closely with stakeholders to deliver solutions that enhance customer experiences. The position offers a competitive salary alongside numerous employee benefits, including generous leave and wellness programs.

Qualifications

• Comprehensive experience in developing and communicating product vision and strategy.
• Proven ability to manage product backlogs and define benefit cases.

Responsibilities

• Define and communicate the Product vision and strategy aligned with customers.
• Develop and manage the Product roadmap with clear priorities.
• Collaborate with stakeholders to manage expectations and deliver updates.

Skills

Developing product vision and strategy

Defining product roadmaps

Stakeholder management

Knowledge of FSM systems and SAP

Job description

Worcester based with a balance of home and office working

£68,850 per annum

35 hours per week – Monday to Friday, 9am to 5pm

Temporary position for up to 12 months

We have an opportunity for a Product Owner - CRM to join our team based in Worcester. This job sits within Affordable Housing, which provides a range of affordable homes and support services in England and Scotland, delivering services at a competitive cost to meet the needs of our customers. This includes general needs housing, supported housing, shared ownership, housing for older people and home ownership accommodation. It also provides housing related services including lettings, income management, tenancy management and customer support.

The role of Product Owner – CRM will include:

• Define and communicate the Product vision and strategy in alignment with Customer and business goals
• Develop and manage the Product roadmap setting clear priorities collaborating with Executive and Senior Leadership to ensure the Product aligns with Group Strategy
• Own and manage the Product backlog, ensuring continuous prioritisation based on customer needs, value, risk and effort. Lead the team of Product Owners to ensure that user stories and requirements are clearly defined and actionable
• Collaborate with Stakeholders, maintain close relationships to set and manage stakeholder expectations, providing regular high quality progress updates, communicating risks and upcoming deliverables
• Responsible for the delivery of solutions that meet customer needs, working with internal and external customers and supporting the team of Product Owners to manage the implementation of service and product improvements that meet the current and future needs of our customers
• Identify potential risks to Product development and delivery and develop mitigation strategies. Resolve conflicting requirements and drive solutions for complex issues in collaboration with other business areas
• Continuously gather and analyse customer feedback, conducting research to inform Product improvements and identify areas of challenge, utilise the research to drive initiatives to improve customer experience and maximise delivery value

Skills and experiences:

• Comprehensive experience of developing and communicating product vision and strategy
• Proven experience in defining product roadmaps, managing product backlogs and defining benefit cases that align with business strategies and meet customer and user needs
• Proven experience in working collaboratively across functional boundaries as part of a matrix team including indirectly working with third party suppliers
• Significant experience of managing stakeholders
• Significant working knowledge of Field Service Management (FSM) systems and SAP

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £64,460 with an additional policy allowance of £4,389 per annum