Technology Senior Business Analyst

Sanctuary; Worcester; Hybrid; GBP 48,452 - 51,002; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks for inclusion and support

Job summary

A non-profit organization in Worcester seeks a Technology Senior Business Analyst to engage in business analysis and user experience design. Key responsibilities include managing relationships, leading Business Analysts, and ensuring service delivery. Ideal candidates will possess a relevant degree and significant experience in technology analysis. The position offers a salary of £48,452 - £51,002 per year with a flexible home-office work balance.

Qualifications

• Significant experience in business analysis within Technology.
• Experience in systems implementation and optimization.
• Proven experience in continuous service improvement.

Responsibilities

• Engaging skills across the service catalogue including requirements elicitation.
• Managing relationships and communication with customers.
• Leading and mentoring Business Analysts.
• Managing recruitment and performance development.

Skills

Business analysis

User experience design

Change adoption

Systems implementation

Microsoft 365

Microsoft Visio

Education

Degree or relevant professional qualification

Job description

Overview

Join to apply for the Technology Senior Business Analyst role at Sanctuary.

Worcester based with a balance of home and office working. 35 hours per week – Monday to Friday.

Role based in Worcester with a balance of home and office working (3 days in the office and 2 days from home).

Responsibilities

• Engaging your skills across our service catalogue which includes requirements elicitation, user experience design and change adoption
• Managing relationships, communicating effectively, and maintaining good working relationships with customers to ensure buy-in, and to identify and remedy shortfalls in service delivery
• Leading, coaching, and mentoring Business Analysts delivering BA Services or in a programme, project or product management team, planning and acting as a point of escalation for complex issues to support delivery
• Manage the recruitment, performance, training and development of quality people to ensure required skilled employees are available to meet the needs of the service

Skills and experiences

• Able to demonstrate possession of a degree, management qualification or relevant professional qualification
• Significant experience in undertaking business analysis within Technology
• Experience of systems implementation and optimisation
• Proven experience in continuous service improvement i.e. Business process mapping and modelling
• Advanced Microsoft 360 and Microsoft Visio

Salary and hours

£48,452 - £51,002 per year. 35 hours per week – Monday to Friday.

Why work for Sanctuary?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, we offer an attractive employment package supporting wellbeing and flexibility to tailor benefits.

• 25 days annual leave (rising to 30 days) plus public holidays
• Pension scheme with employer contributions
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Online reward and wellbeing platform
• Employee Networks for inclusion and support

Role details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Non-profit Organizations

We encourage you to apply and explore other roles within our tech team.