Technology Service Desk Administrator

Sanctuary Group; Worcester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Job summary

Sanctuary Group in Worcester is seeking a Technology Service Desk Administrator to join our team, offering a hybrid mix of home and office work and a competitive salary of £25,844–£27,209 for 35 hours per week.

You will provide efficient administrative support, manage reports, and help maintain compliant administration systems while building strong relationships with customers and colleagues to ensure smooth service delivery.

Qualifications

• Literacy and numeracy equivalent to passes in GSCE English and Maths
• NVQ3 in relevant area (e.g. business administration, customer service)
• Experience of working to deadlines and prioritising workloads
• Experience of undertaking a similar role
• Ability to extract and interrogate data from computer systems
• Ability to work independently and use own initiative
• Works well within a team based environment
• Good communication, interpersonal skills and customer care

Responsibilities

• Provide admin support, including reports and maintaining efficient admin systems
• Provide high-quality support to ensure standards are met
• Support relationships with internal and external customers, addressing service shortfalls
• Respond to complaints promptly with colleagues to ensure service
• Resolve issues and keep customers informed

Skills

Customer service

Data extraction

Independent worker

Team player

Deadline management

Communication skills

Education

GSCE English and Maths

NVQ3 in business administration / customer service

Job description

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Technology

Operation: Sanctuary Group

Closing Date: 13/10/2026

Requisition: 229672

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Technology Service Desk Administrator

Worcester based with a balance of home and office working

£25,844 - £27,209 per year

35 hours per week

We have an opportunity for a Technology Service Desk Administrator to join our team based in Worcester.

In this role, you will provide an efficient and comprehensive administrative support service, in response to customer and organisational needs.

The role of Technology Service Desk Administrator will include:

• Providing administration support, including the preparation of reports, including delivery, improvement and maintenance of effective and efficient administration systems
• Providing high quality support services to ensure regulatory and other standards are continuously met or exceeded within the business
• Supporting the management and maintenance of relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Responding positively to complaints and breakdowns in service delivery, liaising with relevant colleagues to ensure excellent customer service is consistently delivered
• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed

Skills and experiences:

• Literacy and numeracy equivalent to passes in GSCE English and Maths
• NVQ3 in relevant area (e.g. business administration, customer service)
• Experience of working to deadlines and prioritising work loads
• Experience of undertaking a similar role
• Ability to extract and interrogate data from computer systems
• Ability to work independently and use own initiative
• Works well within a team based environment
• Good communication, interpersonal skills and customer care

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £25,844 per annum (rising to £27,209 per annum after 12 months, subject to satisfactory performance)

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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