Product Owner - Adobe E-Commerce

DS Smith; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a leading provider of sustainable packaging solutions as an IT Product Owner at DS Smith. You will manage and optimize the Adobe eCommerce platform while collaborating with various business stakeholders to ensure successful technology deployments across multiple countries. Your expertise in eCommerce will be critical in driving projects forward and enhancing client relationships.

Benefits

Competitive salary

Company bonus

Pension scheme

Life assurance

Income protection

25 days holiday plus bank holidays

Electric Car scheme

Qualifications

• Deep understanding of e-commerce and Adobe eCommerce solutions.
• Experience in IT transformation and solution architecting.
• Familiar with multiple IT frameworks and delivery models.

Responsibilities

• Manage DS Smith's e-commerce platform and oversee vendor relationships.
• Provide business-specific training and documentation on the commerce platform.
• Lead design discussions and create project documentation.

Skills

Project Management

eCommerce

Stakeholder Management

Education

Degree in IT or related field

Job description

About the role

You will be responsible for managing the DS Smith e-commerce platform powered by Adobe eCommerce. You will be the go-to expert, overseeing support, change requests, and rollouts. You will work closely with the business and vendors on analysis, design, and implementation of new Adobe eCommerce sites.

The IT Product Owner will own service support for the Adobe tool across recent e-commerce deployments in Sweden, Denmark and the existing ePack business. Core responsibilities include leveraging tool capabilities, requirements gathering, testing, roadmap planning, and developing strong client relationships. The ability to translate technical concepts to business users and build consensus across diverse teams is essential.

Key responsibilities:

• Leads, in collaboration with the IT Business Partners, and wider IT operations the generation of 2-3 year technology roadmaps for Adobe eCommerce platform ensuring integration with the overall IT and enterprise strategic plans.

• Leads business through design and functional discussions, ensuring a thorough understanding of the business processes and requirements.

• Provides recommendations on business solution based on existing gaps between system capabilities and customer business needs and goals.

• Acts as the Subject Matter Expert on the functional capabilities of the eCommerce platform, getting the most out of the tool.

• Defines functional business requirements and creates specification documentation.

• Collaborates with core project team members to accurately capture requirements, manage scope and project timeline.

• Provide business specific training and documentation on the commerce platform and any customizations specific to the customer project.

• Ability to step in and quickly assess business needs to execute platform assistance or recommendations for enhancements.

• Assist in Integration and Acceptance Testing when appropriate.

• Work with stakeholders to manage change requests, issues, and projects.

• Management of project scope through accurate documentation of requirements.

• Oversee daily support of platform, prioritize activities where required in tandem with support partner.

• Identify process improvement opportunities.

About you

• Deep understanding of e-commerce and Adobe eCommerce solution, with experience scaling solutions.

• Proven capability in leading complex IT transformation and solution architecting initiatives.

• Experience in adaptable solution design and integration across complex application landscapes.

• Knowledge of multi-site, multi-country manufacturing environments, ERP, MES, CRM solutions.

• Broad knowledge of IT applications, services, and infrastructure.

• Extensive experience delivering sizable projects and programs through full lifecycle.

• Experience working with and overseeing 3rd party system integrator partners.

• Familiarity with internal and outsourced delivery models.

• Experience with waterfall and agile methodologies.

• Ability to collaborate with and challenge stakeholders effectively.

Benefits

• Competitive salary

• Company bonus

• Pension scheme

• Life assurance

• Income protection

• 25 days holiday plus bank holidays

• Electric Car scheme

About us

DS Smith are a leading provider of sustainable packaging solutions, paper products and recycling services in more than 30 different countries. It’s a very exciting time to join, as we have committed to investing in our future across our strategic growth enablers within Innovation (R&D), Sustainability and Digital & Data.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.