Product Ops Lead - Scale Operations for Millions (Remote)

EngineersOfAI; Greater London; Presencial; GBP 73 000 - 99 000; Tempo integral

Resumo da oferta

Monzo is seeking a Product Ops Manager to join our Product Operations team. Based in London, Cardiff, or remotely within the UK, you will bridge product, tech and operations to ensure scalable, high‑quality delivery of our customer journey.

You’ll translate operational challenges into product experiences, collaborate with product managers, engineers, and customer services, and own data-driven performance metrics to improve customer experience and compliance.

Qualificações

• Significant experience applying product thinking to operational problems.
• Proven ability to scale operations from scratch to serve millions.
• Strong problem-solving skills with structured approach.
• Analytical mindset for scalable operational strategies.
• Excellent collaboration across functions and levels.

Responsabilidades

• Deliver operational excellence by turning customer feedback into product improvements.
• Collaborate with customer service to ensure clear, compliant communications.
• Ensure accurate, efficient delivery of key operational elements of the customer journey.
• Own data and monitoring to improve experience and regulatory compliance.
• Partner with MNOs and tech partners to address root causes and drive accountability.

Conhecimentos

Product thinking

Operational delivery

Data analysis

Regulatory compliance

Cross-functional collaboration

Attention to detail

Descrição da oferta de emprego

Monzo is seeking a Product Ops Manager to join our Product Operations team. Based in London, Cardiff, or remotely within the UK, you will bridge product, tech and operations to ensure scalable, high‑quality delivery of our customer journey.

You’ll translate operational challenges into product experiences, collaborate with product managers, engineers, and customer services, and own data-driven performance metrics to improve customer experience and compliance.