Product Ops Lead — Remote & Flexible Hours

Meetborderless; Greater London; Híbrido; GBP 73 000 - 99 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Learning budget

Home office setup support

Macbooks provided

Resumo da oferta

Monzo is expanding its Product Ops function to ensure services we build can be serviced at scale with high quality for customers. The role sits at the intersection of product, tech and operations, shaping how product operations evolve within Monzo's delivery functions.

You will work with mobile teams and shape future operations while delivering tangible improvements to the customer journey across regulated environments.

Qualificações

• Significant experience applying product thinking to operational problems.
• Experience building and scaling operations from scratch to serve millions.
• Analytical mindset for scalable operational strategies.
• Strong attention to detail and structured problem-solving.
• Collaborative work across functions and teams.

Responsabilidades

• Delivering operational excellence through product thinking: translate operations needs into product experiences.
• Customer Service Collaboration: work with support teams to ensure compliant and empathetic communication.
• Operational Delivery: ensure efficient, compliant delivery of core customer journeys.
• Data and monitoring: own KPIs to improve customer experience and risk management.
• Partner collaboration: work with MNOs and tech partners to improve operations.

Conhecimentos

Product thinking

Operations

Cross-functional collaboration

Data analysis

Problem solving

Descrição da oferta de emprego

Monzo is expanding its Product Ops function to ensure services we build can be serviced at scale with high quality for customers. The role sits at the intersection of product, tech and operations, shaping how product operations evolve within Monzo's delivery functions.

You will work with mobile teams and shape future operations while delivering tangible improvements to the customer journey across regulated environments.