Product Operations Lead – Walking Holidays

HF Holidays Limited; Penrith; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday pro rata incl. bank

Pension contributions

Volunteer day

Group life assurance

Cinema discounts

Online shopping discounts

Cycle to work scheme

Discounted gym membership

Virtual GP

Health & wellbeing support 24/7 helpl

Exclusive holiday discounts

Familiarization visit

Job summary

HF Holidays Limited is seeking a Product Operations Executive to support delivery of UK and overseas walking and special interest holidays. The role coordinates operational information, resources and partner communications to ensure each holiday is accurate, well prepared and delivered to budget and quality expectations.

Based in Penrith with hybrid working, you will work with Product Managers and volunteer leaders to maintain accurate itineraries, supplier info and guest communications while

Qualifications

• Excellent organisational and prioritisation skills.
• Clear communication and collaborative mindset.
• Creative and strategic thinking with commercial awareness.
• Proficient IT skills and data handling.
• Strong map-reading and navigational abilities.
• Interest in walking and travel holidays.

Responsibilities

• Coordinates holiday administration, programmes, transport, equipment, tickets and bookings.
• Provides leaders with accurate, up-to-date operational information, maps and despatch materials.
• Liaises with leaders, ground agents, suppliers and internal teams to resolve queries.
• Monitors operating costs and ensures holidays stay within budget.
• Creates and updates guest trip notes and intranet information.
• Reviews leader reports and guest feedback to address quality issues with teams.

Skills

Organised/Detail-oriented

Time management

Clear communication

Creative/Strategic thinking

IT skills

Map reading/navigation

Tools

MS Office

Job description

HF Holidays Limited is seeking a Product Operations Executive to support delivery of UK and overseas walking and special interest holidays. The role coordinates operational information, resources and partner communications to ensure each holiday is accurate, well prepared and delivered to budget and quality expectations.

Based in Penrith with hybrid working, you will work with Product Managers and volunteer leaders to maintain accurate itineraries, supplier info and guest communications while