Product Executive

C&M Travel Recruitment Ltd; Norwich; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Salary 28k-30k

Hybrid work

Office hours 08:45-17:30

Perkbox

Holiday discounts

Staff socials

Job summary

C&M Travel Recruitment Ltd is partnering with a renowned tour operator to recruit a Product Executive. You will design and develop new and existing worldwide tours, and work closely with the product team to meet customer requirements and deadlines.

Responsibilities include competitor analysis, cost control, contract loading, negotiations with suppliers, briefing managers, liaising with operations, ensuring health and safety checks, and content delivery for brochures.

Qualifications

• Experience of working in the travel industry, preferably in product for a tour operator.
• Passion for delivering excellence, with fresh new ideas and a will to make things happen.
• Strong commercial acumen with excellent negotiation skills.
• Creative and innovative approach to work.
• Excellent communication skills.
• Strong IT skills, including Excel, PowerPoint, and Word.
• Flexible and able to work in a deadline-driven environment.
• Pro-active with the ability to work independently.
• Strong organisational skills and attention to detail.

Responsibilities

• Support the Product Managers with creating compelling, original trips to meet customer requirements, sharing customer feedback to improve existing product range.
• Carry out competitor analysis to support itinerary planning and ensure competitiveness in the market.
• Control tour costs and accurately load contracts & tour details onto the system.
• Negotiate contracts to achieve required capacity and costs whilst maintaining quality standards and according to deadlines.
• In collaboration with internal departments, identify and react to commercial threats & opportunities and keep booking system updated.
• Communicate details of tour changes and update systems accordingly.
• Monitor customer feedback and highlight and resolve any reoccurring issues.
• Ensure all assigned tour elements have been health & safety checked and meet required standards
• Brief tour managers on itineraries and prepare and update tour manager paperwork for each departure.
• Coordinate with operations to confirm pre-departure arrangements with suppliers.
• Keep FCDO information up to date.
• Deliver accurate content for brochures related to all products and ensure brochure production schedule is met according to deadlines.
• Assist with proofreading and prepare notes for product training.

Skills

Travel industry experience

Negotiation skills

Communication skills

Organisational skills

Independent working

Tools

Excel

PowerPoint

Word

Job description

Product Executive

This award winning tour operator offer a range of inspiring worldwide touring holidays and now have a new Product Executive vacancy to join them at an exciting time of company growth. As a Product Executive you will play an essential role in designing & developing new & existing worldwide tours and an integral part of the product team.

Product Executive – Role & Responsibilities:

• Support the Product Managers with creating compelling, original trips to meet customer requirements, sharing customer feedback to improve existing product range.
• Carry out competitor analysis to support itinerary planning and ensure competitiveness in the market.
• Control tour costs and accurately load contracts & tour details onto the system.
• Negotiate contracts to achieve required capacity and costs whilst maintaining quality standards and according to deadlines.
• In collaboration with internal departments, identify and react to commercial threats & opportunities and keep booking system updated.
• Communicate details of tour changes and update systems accordingly.
• Monitor customer feedback and highlight and resolve any reoccurring issues.
• Ensure all assigned tour elements have been health & safety checked and meet required standards
• Brief tour managers on itineraries and prepare and update tour manager paperwork for each departure.
• Coordinate with operations to confirm pre-departure arrangements with suppliers.
• Keep FCDO information up to date.
• Deliver accurate content for brochures related to all products and ensure brochure production schedule is met according to deadlines.
• Assist with proofreading and prepare notes for product training.

Product Executive - Skills & Experience Required:

• Experience of working in the travel industry, preferably in product for a tour operator.
• Passion for delivering excellence, with fresh new ideas and a will to make things happen.
• Strong commercial acumen with excellent negotiation skills.
• Creative and innovative approach to work.
• Excellent communication skills.
• Strong IT skills, including Excel, PowerPoint, and Word.
• Flexible and able to work in a deadline-driven environment.
• Pro-active with the ability to work independently.
• Strong organisational skills and attention to detail.

Product Executive – Key Benefits:

• Salary circa £28k to £30k dependent on experience
• Hybrid working – 4 days in the office / 1 day from home
• Monday-Friday 08.45 to 17.30
• Perkbox
• Discounted holidays & fam trips
• Wide variety of staff social activities!