Product Manager - Owner Supply Activation & Onboarding

Forge Holiday Group; Chester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

33 days holiday (+ up to 5 extra with long service)

Birthday day off

Two paid volunteering days per year

Enhanced Maternity & Paternity Leave

Hybrid & flexible working

Health cash plan and wellbeing discounts

Exclusive discounts on holiday stays for you, family, and friends

Job summary

A leading holiday firm in Chester is seeking a Product Manager for Owner Supply Activation & Onboarding. This mid-senior level position focuses on optimising the onboarding journey for new owners joining their platform. The candidate should have proven expertise in improving onboarding processes and possess a data-driven mindset. The role offers a hybrid working arrangement and various benefits, including flexible working and enhanced parental leave.

Qualifications

• Proven experience improving complex onboarding or acquisition journeys.
• Clear communicator who simplifies complexity and aligns stakeholders.
• Data-driven mindset with experience in funnels, workflow mapping, and segmentation.
• Data-driven mindset with experience in funnels, workflow mapping, and segmentation.

Responsibilities

• Own and optimise the full onboarding funnel from lead handoff to first booking.
• Redesign the onboarding experience, blending automation with personalised support.
• Track and improve key metrics such as conversion and owner satisfaction.
• Partner with UX and engineering to deliver product-led onboarding tools and flows.
• Track and improve key metrics such as conversion, time-to-activation, and owner satisfaction.
• Use discovery, data, and experimentation to identify problems and iterate quickly.

Skills

Experience improving complex onboarding journeys

Clear communication skills

Data-driven mindset

Experience with CRM systems

Clear communication

Tools

CRM systems

Job description

Product Manager - Owner Supply Activation & Onboarding

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This range is provided by Forge Holiday Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

• 🏡 Location: Hybrid - 2+ days a week in our Chester HQ
• 📍 Team: Product | Reports to: Head of Product, Owner Experience

About Forge Holiday Group

At Forge Holiday Group, we don’t just do holidays, we create memories. With market‑leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

About the Role

We’re looking for a Product Manager – Owner Supply Activation & Onboarding to transform how new owners join and succeed on our platform.

This is a high-impact, owner-facing role focused on activation, conversion, and time-to-value. You’ll own the moment an owner signs up right through to their very first booking, ensuring a smooth, fast, and confidence‑inspiring start to their journey with us.

You’ll work across sales, operations, onboarding, legal, compliance, design, and engineering to streamline workflows, automate processes, and craft an onboarding experience that sets owners up for long‑term success.

What You’ll Do

• ➡️ Own and optimise the full onboarding funnel from lead handoff to first booking.
• ➡️ Redesign the onboarding experience, blending automation with personalised support.
• ➡️ Remove friction across sales, onboarding, operations, and compliance.
• ➡️ Partner with UX and engineering to deliver product‑led onboarding tools and flows.
• ➡️ Track and improve key metrics such as conversion, time‑to‑activation, and owner satisfaction.
• ➡️ Use discovery, data, and experimentation to identify problems and iterate quickly.

What We’re Looking For

• ✅ Proven experience improving complex onboarding or acquisition journeys.
• ✅ Background with CRM systems, onboarding flows, SaaS, or marketplace supply.
• ✅ Clear communicator who simplifies complexity and aligns stakeholders.
• ✅ Data‑driven mindset with experience in funnels, workflow mapping, and segmentation.

Bonus

• 🌟 Experience with operational tooling, compliance workflows, or travel/hospitality.
• 🏖️ 33 days holiday (+ up to 5 extra with long service)
• 🎂 Birthday day off
• 🌱 Two paid volunteering days per year
• 👶 Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 💻 Hybrid & flexible working
• 🧠 Health cash plan, wellbeing discounts, and 24/7 mental health support
• 🏡 Exclusive discounts on holiday stays for you, family, and friends

We’re passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know.

👉 Apply today to help create a smoother, faster, and more rewarding onboarding journey for holiday property owners.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Product Management

Travel Arrangements, Hospitality, and Retail