Product Manager: Owner Activation & Onboarding

Forge Holiday Group; Chester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

33 days holiday (+ up to 5 extra with long service)

Birthday day off

Two paid volunteering days per year

Enhanced Maternity & Paternity Leave

Hybrid & flexible working

Health cash plan and wellbeing discounts

Exclusive discounts on holiday stays for you, family, and friends

Job summary

A leading holiday firm in Chester is seeking a Product Manager for Owner Supply Activation & Onboarding. This mid-senior level position focuses on optimising the onboarding journey for new owners joining their platform. The candidate should have proven expertise in improving onboarding processes and possess a data-driven mindset. The role offers a hybrid working arrangement and various benefits, including flexible working and enhanced parental leave.

Qualifications

• Proven experience improving complex onboarding or acquisition journeys.
• Clear communicator who simplifies complexity and aligns stakeholders.
• Data-driven mindset with experience in funnels, workflow mapping, and segmentation.

Responsibilities

• Own and optimise the full onboarding funnel from lead handoff to first booking.
• Redesign the onboarding experience, blending automation with personalised support.
• Track and improve key metrics such as conversion and owner satisfaction.

Skills

Experience improving complex onboarding journeys

Clear communication skills

Data-driven mindset

Experience with CRM systems

Tools

CRM systems

Job description

A leading holiday firm in Chester is seeking a Product Manager for Owner Supply Activation & Onboarding. This mid-senior level position focuses on optimising the onboarding journey for new owners joining their platform. The candidate should have proven expertise in improving onboarding processes and possess a data-driven mindset. The role offers a hybrid working arrangement and various benefits, including flexible working and enhanced parental leave.