Product Manager

Forge Holiday Group; Chester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid & Flexible Working

Pension scheme with employer contrib.

Health & wellbeing discounts

Birthday day off

Two volunteering days

Long service awards and events

Job summary

Forge Holiday Group is looking for a Product Manager - Managed Services to lead owner services strategy and roadmap across the product portfolio. You will drive discovery, define commercial models and collaborate with engineering, data science and customer success teams to deliver AI-enhanced services.

This role offers a hybrid working pattern, with a focus on measurable outcomes, recurring revenue growth and owner satisfaction. Join a cross-functional team shaping the future of group offerings.

Qualifications

• Extensive Product Management experience across complex products or services.
• Strong product strategy, roadmap planning and outcome measurement expertise.
• Experience building and scaling service-based, marketplace or B2B2C products.
• Strong commercial acumen and data-driven decision-making skills.
• Experience working closely with Engineering, Data and cross-functional teams.
• Excellent stakeholder management, communication and influencing skills.
• Understanding of APIs, integrations and service-based architectures.
• Experience using AI-powered capabilities, recommendations or intelligent automation.

Responsibilities

• Define the vision, strategy and roadmap for owner services and managed offerings.
• Build products and services that help owners maximise performance and profitability.
• Lead products through discovery, development, launch and optimisation.
• Shape AI-powered service discovery and recommendation experiences.
• Define commercial models, growth opportunities and success metrics.
• Own key KPIs including recurring revenue, owner retention and lifetime value.
• Use experimentation, analytics and owner feedback to drive decision-making.
• Improve service delivery across Forge platforms, integrations and ecosystems.
• Partner with Product, Engineering, Data Science, Commercial and Customer Success teams.
• Identify opportunities to create scalable, revenue-generating managed services.
• Monitor service quality, adoption and owner experience performance.
• Deliver innovative solutions that create competitive advantage across the Group.

Skills

Product management

Roadmap planning

Data-driven

Stakeholder management

Cross-functional collaboration

API & integrations

AI capabilities

Tools

Fabric

Databricks

Snowflake

BigQuery

Job description

Join Forge Holiday Group as a Product Manager - Managed Services!

We're looking for a Product Manager - Managed Services to join our Product team and shape the future of owner success across Forge Holiday Group. If you're passionate about building products and services that create commercial value, solve real customer problems and leverage AI to drive innovation, we'd love to hear from you.

• 37.5 hours per week, Monday to Friday
• Part of our Product Management - Owner team
• Reporting to Head of Product

What you'll be doing:

• Define the vision, strategy and roadmap for owner services and managed offerings
• Build products and services that help owners maximise performance and profitability
• Lead products through discovery, development, launch and optimisation
• Shape AI-powered service discovery and recommendation experiences
• Define commercial models, growth opportunities and success metrics
• Own key KPIs including recurring revenue, owner retention and lifetime value
• Use experimentation, analytics and owner feedback to drive decision-making
• Improve service delivery across Forge platforms, integrations and ecosystems
• Partner with Product, Engineering, Data Science, Commercial and Customer Success teams
• Identify opportunities to create scalable, revenue-generating managed services
• Monitor service quality, adoption and owner experience performance
• Deliver innovative solutions that create competitive advantage across the Group

What you'll bring:

• Extensive Product Management experience across complex products or services
• Strong product strategy, roadmap planning and outcome measurement expertise
• Experience building and scaling service-based, marketplace or B2B2C products
• Strong commercial acumen and data-driven decision-making skills
• Experience working closely with Engineering, Data and cross-functional teams
• Excellent stakeholder management, communication and influencing skills
• Understanding of APIs, integrations and service-based architectures
• Experience using AI-powered capabilities, recommendations or intelligent automation
• A customer-focused mindset with a passion for delivering measurable outcomes

Standout experience:

• Travel, hospitality, property technology, ecommerce or fintech experience
• Holiday parks, short-term rentals or property management platforms
• AI/ML operationalisation, experimentation frameworks or feature engineering
• Experience with Fabric, Databricks, Snowflake or BigQuery
• Building managed services or owner-focused commercial products
• 33 days holiday (+ up to 5 extra with long service)
• Option to purchase additional holiday days
• A day off for your birthday
• Two paid volunteering days per year
• Enhanced parental leave
• Hybrid & flexible working
• Health cash plan, wellbeing discounts and 24/7 mental health support
• Exclusive discounts on holiday stays for you, family and friends
• Pension scheme with employer contributions
• Long service awards and company events

We're committed to diversity, inclusion and creating a workplace where everyone can thrive.

Ready to shape the future of owner success? Join Forge Holiday Group and help build the products, services and AI-powered experiences that make a real difference.