Lead Product Manager - Bookings

Loveholidays; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company pension 5%

Training budget for you

Discounted holidays for you, family, &

Job summary

loveholidays is seeking a Platform Product Leader to shape the Bookings post-order stack. You will own the shared workflows, APIs, and data foundations powering internal operators, customer experiences and future channels.

Lead with systems thinking, partner with Engineering, Finance and Operations, and drive automation and data accuracy to scale holiday commerce beyond checkout.

Qualifications

• Proven track record leading platform products used by multiple teams.

Responsibilities

• Define and deliver the strategic roadmap, outcomes, and metrics for post-order platform capabilities in close partnership with Engineering, Finance, and Operations.
• Build flexible, scalable backend capabilities, APIs, and shared workflows for bookings, amendments, financial operations, and customer contact handling.
• Improve data accuracy and availability across order, booking, margin, and cost data to create reliable foundations for all internal and external consumers.
• Drive operational efficiency by using data, AI, and smart automation to reduce routine manual work and simplify post-order exception handling.
• Work closely with Engineering on technical strategy, including service boundaries, event/data models, observability, and migration from legacy systems.
• Use data-led decision-making to define success measures such as resolution time, cost to serve, API adoption, and reconciliation accuracy.

Skills

Platform leadership

APIs & data

Systems thinking

Data-driven

Cross-functional

Stakeholder comms

Tools

APIs

Job description

Why loveholidays?

We're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway.

Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You'll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.

The difference you'll make

You'll sit in the Bookings team, reporting to the Director of OTA Platform. You'll work closely with engineering, operational, finance, and customer service leaders to define and deliver the long-term product vision for Bookings, defining the shared workflows, backend capabilities, and data foundations that power internal operators, customer experiences, and future channels. Together, the team will focus on making holiday commerce scalable after checkout by automating routine post-order tasks, ensuring trusted data accuracy, and creating reusable capabilities across products and channels.

Bookings sits within our Platform function, which builds the technology and shared capabilities that power the loveholidays experience. By creating scalable products, systems and tools, Platform helps the wider organisation move faster, work more independently and deliver better outcomes for customers.

Your day-to-day:

• Define and deliver the strategic roadmap, outcomes, and metrics for post-order platform capabilities in close partnership with Engineering, Finance, and Operations.
• Build flexible, scalable backend capabilities, APIs, and shared workflows for bookings, amendments, financial operations, and customer contact handling.
• Improve data accuracy and availability across order, booking, margin, and cost data to create reliable foundations for all internal and external consumers.
• Drive operational efficiency by using data, AI, and smart automation to reduce routine manual work and simplify post-order exception handling.
• Work closely with Engineering on technical strategy, including service boundaries, event/data models, observability, and migration from legacy systems.
• Use data-led decision-making to define success measures such as resolution time, cost to serve, API adoption, and reconciliation accuracy.

Your skillset:

• Proven record of platform product leadership owning technical, API-heavy, data-rich, or operational platform products used by multiple teams.
• Strong systems thinking ability to model complex end-to-end workflows and translate business needs into extensible product capabilities.
• Technical fluency across APIs, service orchestration, data models, integration contracts, and system reliability to partner closely with engineering.
• Operational and customer empathy with a track record of designing smart automation that improves both user experience and cost-to-serve.
• Data and financial judgement with strong experience defining metrics, evaluating performance, and making confident trade-offs under operational constraints.
• Strategic execution and influential communication skills to build cross-functional alignment, write clear decision narratives, and navigate ambiguity.

The interview journey:

• Talent acquisition screening - 30 minutes
• First stage with the hiring manager - 45 minutes
• Final stage with key stakeholders, including a platform case to present - 1 hour
• Behavioural and culture conversation with VP of Product - 45 minutes

Perks of joining us:

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Ability to buy and sell annual leave
• Access to our electric vehicle salary sacrifice scheme
• Cycle to work scheme, season ticket loan and eye care vouchers

Our commitment to inclusion

At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.

As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We're also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.