Product Manager – AI-Driven Owner Services for Multi-Unit Sites

FORGE HOLIDAY GROUP LTD; Chester; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement

Pension scheme with employer contrib.

On-site gym

Employee discounts

Job summary

Forge Holiday Group Ltd (home to Sykes Holiday Cottages, Forest Holidays and Bachcare) is seeking a Product Manager for Multi-Unit Sites & Managed Services. You’ll own the vision, strategy and multi-year roadmap for owner services and managed offerings across the group.

Based at Chester HQ with hybrid working (minimum 2 days in the office), you’ll lead discovery to delivery, collaborating with Product, Engineering, Data Science and Commercial teams to deliver revenue-generating owner experiences.

Qualifications

• Extensive Product Management experience with ownership of complex, revenue-generating products or services.
• Strong product strategy, roadmap and outcome-measurement expertise.
• Experience building or scaling owner services, managed offerings, marketplace products or similar B2B2C solutions.
• Excellent stakeholder management, communication and influencing skills.

Responsibilities

• Lead products through discovery, development, launch and optimisation.
• Shape AI-powered service discovery and recommendation experiences for owners.
• Build scalable, revenue-generating services that help owners maximise performance and profitability.
• Define commercial models, growth opportunities and success measures.
• Establish and improve service quality, adoption and owner experience KPIs.
• Improve how services are delivered across Forge platforms and integrations.
• Use experimentation, analytics and owner feedback to drive product decisions.
• Partner with Engineering, AI and Data Science teams to deliver intelligent owner solutions.
• Act as the strategic link between Product, Commercial, Customer Success, Operations and Technology teams.
• Own key commercial metrics including recurring revenue, owner retention, attach rates and lifetime value.

Skills

Product management

Strategy & roadmap

Owner services

Stakeholder management

Tools

APIs

Integrations

Databricks

Snowflake

BigQuery

Job description

Forge Holiday Group Ltd (home to Sykes Holiday Cottages, Forest Holidays and Bachcare) is seeking a Product Manager for Multi-Unit Sites & Managed Services. You’ll own the vision, strategy and multi-year roadmap for owner services and managed offerings across the group.

Based at Chester HQ with hybrid working (minimum 2 days in the office), you’ll lead discovery to delivery, collaborating with Product, Engineering, Data Science and Commercial teams to deliver revenue-generating owner experiences.