product manager in banking

Metro Bank; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Pension scheme

Healthcare

Life assurance

Colleague discounts

Career progression opportunities

Job summary

Metro Bank is seeking a Product Manager to own the backlog and delivery roadmap for stores, including branch and teller operations, cash handling, and foreign exchange. You will translate domain strategy into squad-level outcomes and acceptance criteria, prioritise across value, feasibility, and regulatory requirements, and collaborate with Risk, Compliance, and Engineering.

The role requires strong communication skills and extensive experience in agile product management within regulated retail

Qualifications

• Experience as Product Manager or Product Owner in regulated environments.
• Strong understanding of core banking products and customer journeys.
• Experience delivering solutions in live retail branch environments, including cash handling and foreign exchange.
• Excellent communication, prioritisation, and collaboration skills across product, technology, operations, and risk functions.
• Familiarity with agile delivery models and product management within them.

Responsibilities

• Own the product backlog and delivery roadmap for stores, covering branch and teller operations, cash and cheque transactions, FX, and in-store customer servicing.
• Shape solutions for complex, high-volume retail transactions such as cash handling and FX at the counter.
• Translate stores domain and platform strategy into squad-level outcomes and acceptance criteria.
• Prioritise work across customer value, business impact, delivery feasibility, technical health, and regulatory requirements.
• Act as the primary product manager for the stores squad and manage teller device operations and offline resilience capabilities.
• Partner with Engineering, Architecture, Operations, Risk, and Compliance to deliver viable, secure, and compliant branch, ATM, and cash-handling solutions.
• Define and track success metrics covering customer outcomes, teller productivity, operational performance, and time-to-value.
• Align stores squad delivery with colleague channels, platform, and enterprise priorities.
• ManageDependencies across other squads and elevate risks or conflicts where required.
• Use customer insights, data, and operational feedback to redefine in-store servicing, ATM, and cash journeys.

Skills

Backlog management

Retail banking product

Stakeholder alignment

Agile product management

Regulatory risk awareness

Cash handling / ATM systems knowledge

Vendor collaboration

Job description

Описание:

Metro Bank is a relationship-led bank that provides banking services and focuses on building trust through authentic customer connections.

Задачи:

Own the product backlog and delivery roadmap for stores, covering branch and teller operations, cash and cheque transactions, foreign exchange, and in-store customer servicing; Shape solutions for complex, high-volume retail transactions such as cash handling and foreign exchange at the counter; Translate stores domain and platform strategy into squad-level outcomes, priorities, and acceptance criteria for teller session and authentication, cash deposits, and cash exchange journeys; Prioritise work across customer value, business impact, delivery feasibility, technical health, and regulatory requirements; Act as the primary product manager for the stores squad and make timely trade-offs for teller device operations and offline resilience capabilities; Partner with Engineering, Architecture, Operations, Risk, and Compliance to deliver viable, secure, and compliant branch, ATM, and cash-handling solutions; Define and track success metrics covering customer outcomes, teller productivity, operational performance, and time-to-value; Align stores squad delivery with colleague channels, platform, and enterprise priorities; Manage dependencies across other squads and elevate risks or conflicts where required; Use customer insights, data, and operational feedback to redefine in-store servicing, ATM, and cash journeys; Take responsibility for identifying and raising concerns related to customers, colleagues, Metro Bank, and risk.

Требования:

Experience as a Product Manager, Product Owner, or in a similar role; Strong understanding of core banking products and customer journeys; Demonstrable experience delivering products or features in regulated and complex environments, using agentic capability to expedite requirements gathering and refinement; Proven experience delivering solutions into live retail branch environments, including cash handling and foreign exchange; Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions; Familiarity with modern digital platforms, APIs, and system integration concepts, particularly branch, teller, and ATM systems; Awareness of regulatory, risk, and control considerations in financial services for stores and branches; Understanding of agile delivery models and product management within them; Excellent communication, prioritisation, trade-off, influencing, and collaboration skills across product, technology, operations, and control functions; Understanding of the risks associated with the role and their implications for Metro Bank and stakeholders; Nice to have: familiarity with agentic tooling.

Условия:

Competitive salary; Discretionary annual bonus; Generous holiday allowance; Attractive pension scheme; Healthcare; Life assurance; Colleague discounts; Training and internal career progression opportunities.