Product Manager, Digital Partner – AI-Powered Service

John Lewis; Greater London; Hybrid; GBP 65,000 - 96,000; Full time

Benefits offered by this job

Hybrid working

London office

Employee ownership

Job summary

John Lewis is seeking a Product Manager for the Digital Partner to take it to market, deciding what to build and in what order with Engineers, Designers and Data Scientists. You will be the voice of the customer in every decision, ensuring the experience is helpful, trustworthy, and easy.

This is a hybrid role based at the London Head Office in Pimlico, with flexible working arrangements to balance business needs.

Qualifications

• Launching digital products to market and seeing adoption/iteration.
• Senior leaders with credibility and advocacy-building abilities.
• Care for customer experience and use data/research to improve it.
• Experience leading a Product team with Agile (Scrum/Kanban).
• Able to solve complex problems and bring new perspectives.
• Able to prioritise changing demands effectively.
• Capable of balancing multiple priorities, stakeholders and timelines.
• Make data-driven decisions in product development.
• Experience with conversational AI, LLMed products, or AI assistants in customer-facing settings.
• Experience with agent-to-agent interactions or multi-agent orchestration.

Responsibilities

• Take Digital Partner to market and own it from there, deciding what to build and in what order with Engineers, Designers and Data Scientists.
• Be the voice of the customer in every decision, ensuring the experience feels helpful, trustworthy and easy.
• Collaborate with senior leaders to secure investment and align on roadmap priorities.
• Lead and mentor a Product team using Agile methodologies to deliver iterations.
• Translate customer needs into clear, actionable product requirements and user stories.

Skills

Product management

Stakeholder influence

Customer experience

Agile methods

Data-driven decisions

Conversational AI

LLM products

AI assistants

Cross-functional

Prioritisation

Agentic systems

Job description

John Lewis is seeking a Product Manager for the Digital Partner to take it to market, deciding what to build and in what order with Engineers, Designers and Data Scientists. You will be the voice of the customer in every decision, ensuring the experience is helpful, trustworthy, and easy.

This is a hybrid role based at the London Head Office in Pimlico, with flexible working arrangements to balance business needs.