Product Manager, AI-Powered Digital Partner (Hybrid)

John Lewis

City of Westminster

Hybrid

GBP 65,000 - 96,000

Full time

3 days ago

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Job summary

John Lewis is seeking a Product Manager for the Digital Partner to bring an AI-powered customer assistant to life across online and app experiences. You will shape the product, collaborate with engineering, design and data science teams, and balance customer needs with business goals.

The role requires experience in delivering digital products and working with senior leaders. A hybrid London-based role will involve working with Trading and Agentic Commerce teams to drive adoption and value for

Qualifications

Launching digital products and driving adoption and iteration.
Ability to influence senior stakeholders and secure executive buy-in.
Strong focus on customer experience driven by data and research.
Experience leading a Product team using Agile (Scrum/Kanban).
Proven ability to solve complex problems and prioritise needs.
Comfort balancing multiple priorities and timelines.
Data-driven decision making across product areas.
Experience with conversational AI or AI assistants in customer-facing settings.
Knowledge of agent-to-agent interactions or multi-agent orchestration.

Responsibilities

Take Digital Partner to market and own the product roadmap.
Decide what to build and in what order with Engineers, Designers, Data Scientists.
Be the voice of the customer in decisions and ensure a trustworthy user experience.
Present progress and secure investment support from senior leaders.
Translate complex technology into clear business value for stakeholders.