Product Manager, AI-Powered Digital Concierge

John Lewis plc; City of Westminster; Hybrid; GBP 65,000 - 96,000; Full time

Job summary

John Lewis Partnership is recruiting a Product Manager for The Digital Partner. The role focuses on taking an AI-powered assistant to market, guiding development with Engineers, Designers and Data Scientists, and ensuring a customer-first experience across online and app platforms.

You'll work with senior stakeholders to secure buy-in, iterate quickly, and improve the product using data and research. Hybrid role with office days in London.

Qualifications

• Launching digital products and guiding adoption through iterations.
• Credible collaboration with senior leaders and executive teams.
• Care for customer experience and data-informed improvements.
• Experience leading product teams in Agile environments (Scrum/Kanban).
• Ability to solve complex problems from new perspectives.
• Ability to prioritise changing demands and manage timelines.

Responsibilities

• Take Digital Partner to market and own it from there.
• Decide what we build and in what order with Engineers, Designers and Data Scientists.
• Be the voice of the customer in every decision to ensure a JohnLewis-like experience.
• Spend time with senior leaders, sharing progress and building investment cases.

Skills

Launching digital products

Senior stakeholder influence

Customer experience

Agile team leadership

Problem solving

Prioritisation

Data-driven decisions

Conversational AI

Agentic systems

Job description

John Lewis Partnership is recruiting a Product Manager for The Digital Partner. The role focuses on taking an AI-powered assistant to market, guiding development with Engineers, Designers and Data Scientists, and ensuring a customer-first experience across online and app platforms.

You'll work with senior stakeholders to secure buy-in, iterate quickly, and improve the product using data and research. Hybrid role with office days in London.