Product Manager — AI-Powered Digital Partner

John Lewis & Partners; City of Westminster; Hybrid; GBP 65,000 - 96,000; Full time

Job summary

John Lewis Partnership in London is seeking a Product Manager – The Digital Partner to take this AI-powered assistant to market and own its roadmap from concept to live. You will decide what to build and in what order, collaborating with Engineers, Designers and Data Scientists, alongside our Trading and Agentic Commerce teams.

As the voice of the customer, you will shape the user experience, justify investment to senior leaders, and drive adoption with data and research.

Qualifications

• Launching digital products and taking them to market.
• Senior leaders' advocacy and credible influence.
• Delighting customers through data-driven decisions.
• Leading a Product team using Agile (Scrum/Kanban).
• Solving complex problems with new perspectives.
• Prioritising changing demands effectively.
• Balancing multiple priorities and timelines.
• Experience with conversational AI or AI assistants.
• Knowledge of multi-agent orchestration is a plus.

Responsibilities

• Take Digital Partner to market and own it from there, deciding what to build and in what order with Engineers, Designers and Data Scientists.
• Be the voice of the customer in every decision, ensuring a helpful, trustworthy and easy experience.
• Spend time with senior leaders, sharing progress and building investment cases for the programme.

Skills

Launching digital products

Senior stakeholder influence

Customer experience

Agile product teams

Problem solving

Prioritisation

Data-driven decisions

Conversational AI

Agentic systems

Job description

John Lewis Partnership in London is seeking a Product Manager – The Digital Partner to take this AI-powered assistant to market and own its roadmap from concept to live. You will decide what to build and in what order, collaborating with Engineers, Designers and Data Scientists, alongside our Trading and Agentic Commerce teams.

As the voice of the customer, you will shape the user experience, justify investment to senior leaders, and drive adoption with data and research.