Product Manager: AI‑Powered Digital Partner (Retail)

John Lewis & Partners; Greater London; Hybrid; GBP 65,000 - 96,000; Full time

Benefits offered by this job

Hybrid working

London Head Office (Pimlico)

Job summary

John Lewis & Partners is seeking a Product Manager for the Digital Partner to take the AI-powered assistant to market and shape its development roadmap.

You will work with Engineers, Designers and Data Scientists, alongside Trading and Agentic Commerce teams, and be the voice of the customer in every decision. The role requires credibility with senior stakeholders and a strong focus on customer experience.

Qualifications

• Launching digital products to market with adoption and iteration.
• Senior leaders with the credibility to influence executives.
• Focus on customer experience and use data to improve it.
• Experience leading a Product team using Agile (Scrum/Kanban).
• Solving complex problems and balancing changing priorities.
• Experience with conversational AI or AI assistants in customer-facing settings.
• Knowledge of agent-to-agent interactions or multi-agent orchestration is a plus.

Responsibilities

• Own Digital Partner to market and define what to build and in which order.
• Collaborate with Engineers, Designers and Data Scientists and cross‑functional teams.
• Be the voice of the customer in every decision and ensure a trustworthy, helpful experience.
• Spend time with senior leaders to share progress and build investment cases.
• Drive adoption and iteration of digital product features.

Skills

Launching digital products

Senior stakeholder influence

Customer experience

Agile (Scrum/Kanban)

Data-driven decisions

Conversational AI

Agentic systems

Job description

John Lewis & Partners is seeking a Product Manager for the Digital Partner to take the AI-powered assistant to market and shape its development roadmap.

You will work with Engineers, Designers and Data Scientists, alongside Trading and Agentic Commerce teams, and be the voice of the customer in every decision. The role requires credibility with senior stakeholders and a strong focus on customer experience.