Strategic Insight Manager – Retail Analytics & AI

John Lewis Partnership; City of Westminster; Hybrid; GBP 62,000 - 115,000; Full time

Job summary

John Lewis Partnership in London is seeking an Insight Manager to guide strategic decision-making using diverse data sources, from market trends to consumer behaviours. You will synthesize analytics into clear, actionable narratives that drive measurable commercial impact, balancing customer and Partner experiences with business goals.

This 12-month fixed-term role offers hybrid working between the London office and home, with expectations for collaborating across DI&A and senior leaders.

Qualifications

• Extensive experience in a customer insight management role across grocery or retail.
• Deep understanding of market intelligence & industry insight providers and their benefits/drawbacks.
• Advanced analytics and ability to tell data-driven stories to senior audiences.
• Experience deploying AI technologies to synthesize complex information.
• Outstanding commercial acumen with experience partnering with commercial teams.
• Strong trend analysis and awareness of consumer/cultural shifts.
• Confident stakeholder engagement with proven presentation skills to leadership.

Responsibilities

• Lead strategic insight projects and deliver actionable insights to stakeholders.
• Scope insight objectives for complex projects and select appropriate methodologies.
• Identify richer insight sources and use external data and trends to inform decisions.
• Support cross-pollination of insights across DI&A and the broader partnership.
• Ensure clear insight objectives and robust actionable outputs.
• Triangulate data sources to answer business questions and identify new opportunities.

Skills

Customer insight

Market intelligence

Advanced analytics

Data storytelling

AI technologies

Commercial acumen

Stakeholder engagement

Tools

Nielsen

TGI

Tableau

Gemini

Notebooks

Job description

John Lewis Partnership in London is seeking an Insight Manager to guide strategic decision-making using diverse data sources, from market trends to consumer behaviours. You will synthesize analytics into clear, actionable narratives that drive measurable commercial impact, balancing customer and Partner experiences with business goals.

This 12-month fixed-term role offers hybrid working between the London office and home, with expectations for collaborating across DI&A and senior leaders.