Product Manager

THE ROUNDHOUSE TRUST; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Salary £40,000 per annum

25 days’ holiday pro rata

Pension scheme

Cycle to Work

Season Ticket Loan

Employee Assistance Programme (EAP)

Health Cash Plan

Group Life Assurance

Staff discount at bar/café

Complimentary staff tickets

Enhanced maternity/paternity/adoption

Staff networks, forums and socialroups

Job summary

THE ROUNDHOUSE TRUST in London is seeking a Product Manager on a two-year fixed-term contract to lead digital platforms and ticketing systems. You will work 35 hours per week from Camden, coordinating with tech and operations teams.

Key requirements include experience with Tessitura or similar CRM, digital product management, GDPR knowledge and agile methods, plus strong data analysis and training skills.

Qualifications

• Strong experience with Tessitura or at least two other ticketing CRM applications.
• Experience in digital product management, including user testing and working with technical teams.
• Knowledge of GDPR and national data protection laws.
• Knowledge of Agile methodologies and experience liaising with third‑party agencies.
• Confidence in transforming, combining and analysing multiple datasets.
• Flexibility to adapt to changing priorities and deadlines.
• Excellent communication and training skills.

Responsibilities

• Develop and improve our digital platforms and ensure they operate effectively across the organisation.
• Collaborate with the Senior Product Manager; coordinate platform rollouts and staff training.
• Analyse information across systems to support customer segmentation and GDPR practices.
• Liaise with internal stakeholders and external suppliers to deliver platform improvements.
• Provide first-line troubleshooting and maintain system continuity documentation.

Skills

Digital product management

User testing

GDPR & data protection

Agile methodologies

Data analysis

Stakeholder communication

Tools

Tessitura

YesPlan

WordPress

True Tickets

Job description

Recruitment home

Product Manager (FTC)

More details

Product Manager

Camden, London

About Us

Roundhouse is an iconic music and arts venue in Camden. Since the 1960s, we’ve opened up space for creativity to empower people and communities – day in, night out.

We’re on a mission to raise the creative potential of the UK, giving young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.

We are now looking for a Product Manager to join our Systems & Technology team on a full-time basis, working 35 hours per week for a two-year fixed-term contract.

The Benefits

• Salary of £40,000 per annum
• 25 days’ holiday pro rata plus bank holidays
• Ability to buy up to three days’ annual leave
• Pension scheme
• Cycle to Work, Tech and Home Scheme
• Season Ticket Loan
• Employee Assistance Programme (EAP)
• Health Cash Plan
• Group Life Assurance
• Staff discount at our bar and café
• Complimentary staff tickets
• Enhanced maternity, paternity and adoption leave
• Staff networks, forums and social groups

This is a fantastic opportunity for an individual with significant experience using Tessitura or other ticketing CRM applications, and digital product management experience, to join our iconic music and arts venue.

You’ll be enabled to enhance your technical expertise across a broad range of digital platforms, gaining valuable experience, developing new skills and strengthening your professional capabilities within a collaborative and supportive team.

What’s more, you’ll enjoy a superb package of benefits designed to support your wellbeing and work-life balance, with a range of rewards and employee perks that recognise your contribution and help you make the most of your time both inside and outside work.

The Role

As our Product Manager, you will support the development and improvement of our digital platforms, ensuring they operate effectively across our organisation.

Working closely with the Senior Product Manager, you’ll work with Tessitura, YesPlan, WordPress and True Tickets, as well as our website, co-ordinating platform rollouts, conducting user testing and delivering staff training to improve digital literacy.

Alongside this, you’ll strengthen our data capabilities by analysing information across multiple systems, supporting customer segmentation and advising colleagues on GDPR best practices.

Additionally, you will:

• Liaise with internal stakeholders and external suppliers to deliver platform improvements
• Manage qualitative surveys and support marketing analysis
• Provide first-line troubleshooting for digital systems
• Maintain system continuity documentation
• Process supplier invoices and credit card reconciliations
• Support colleagues across the Systems & Technology team as required

Please note, some evening and weekend work may be required to support our organisation.

About You

To be considered as a Product Manager, you will need:

• Strong experience with Tessitura or at least two other ticketing CRM applications
• Experience in digital product management, including user testing and working with technical teams to deliver ongoing improvements
• Knowledge of GDPR and national data protection laws
• Knowledge of Agile methodologies and experience liaising with third‑party agencies
• Confidence in transforming, combining and analysing multiple datasets
• The flexibility to adapt to changing priorities and deadlines
• Excellent communication and training skills, with the ability to explain technical concepts to people with varying levels of technical knowledge

The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role.

Application Deadline: 2nd November 2026

Other organisations may call this role Digital Product Manager, Digital Systems Manager, CRM Product Manager, Ticketing Systems Manager, Digital Platforms Manager, Systems Product Manager, CRM Manager, or Digital Operations Manager.

Webrecruit and Roundhouse are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.