Product designer in commercial lending

Lloyds Banking Group; Greater London; Hybrid; GBP 73,000 - 81,000; Full time

Benefits offered by this job

Hybrid work

Pension up to 15%

Annual bonus

Share schemes

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking an experienced Product Designer to join the Commercial Experience Design team in London. You will shape customer and colleague experiences across end-to-end commercial lending journeys, translating needs and constraints into intuitive digital flows and interfaces.

You’ll work from discovery through delivery, collaborating with Research, Product, and Engineering. Expect hands-on prototyping in Figma, design sprints, and active experimentation with AI tools to

Qualifications

• Strong experience as a Product Designer or UX Designer for digital products.
• Clear interaction design, user-flow, wireframing and prototyping skills.
• Hands-on capability in Figma; experience transforming discovery into delivery.
• Experience with user research and testing to improve designs.
• Familiarity with accessibility and inclusive design.
• Interest in AI-assisted design and AI-driven workflows.

Responsibilities

• Design customer and colleague experiences across complex lending journeys.
• Create user flows, wireframes and high-fidelity prototypes in Figma.
• Collaborate with Design Research and product/engineering teams.
• Facilitate workshops and design sprints with stakeholders.
• Experiment with AI-generated outputs and MCP-enabled workflows.
• Promote repeatable AI-assisted design patterns across the team.

Skills

Figma

User flows

Prototyping

Design research

AI-assisted design

Tools

Figma

GitHub

Prototyping tools

Job description

Описание

We’re looking for an experienced Product Designer to join our Commercial Experience Design team and help transform how customers and colleagues experience commercial lending. You’ll work across complex lending journeys, turning customer needs, business requirements and technical constraints into simple, intuitive digital experiences. This is a hands-on role spanning discovery through to delivery.

Задачи

Design customer and colleague experiences across complex commercial lending journeys, considering everything from initial exploration and eligibility through application, fulfilment and servicing. Understand complicated processes, policies, customer needs and technology constraints and translate them into clear journeys, interactions and interfaces. Create user flows, concepts, wireframes and high-fidelity prototypes using Figma and other prototyping tools, moving rapidly from an idea to something customers, colleagues and stakeholders can experience and react to. Work closely with Design Research and use customer insight, usability testing, analytics and experimentation to challenge assumptions and improve designs. Plan and facilitate workshops, design sprints, critiques and collaborative design sessions that bring together Product, Engineering, Content, Research and subject-matter experts. Critically evaluate AI-generated outputs rather than accepting them at face value. Experiment with generative AI and AI-assisted design tools as part of everyday product design. Explore using AI to accelerate research synthesis, opportunity identification, ideation, user stories, journey development and concept generation. Use AI to move more quickly from problem -> hypothesis -> prototype -> test -> iteration. Experiment with AI-assisted wireframing and prototyping, while maintaining control over interaction quality, accessibility and customer outcomes. Explore how AI can generate multiple design directions and variations earlier in the process, allowing teams to test alternatives rather than prematurely converging on one solution. Design and experiment with agentic workflows, including Model Context Protocol (MCP), to connect AI agents with design, research and delivery tools in a controlled and repeatable way. Use GitHub and Git to manage, version and collaborate on prompts, agent configurations, prototypes and AI-enabled workflow assets. Develop reusable prompts, workflows, agents and patterns that make successful AI-supported approaches repeatable across the design team. Share successful experiments with the wider design community so they can become part of our evolving design practice.

Требования

Strong experience as a Product Designer, UX Designer or Interaction Designer working on digital products or services. Excellent interaction design, user-flow, wireframing and prototyping skills. Strong hands-on capability in Figma. Experience taking problems from discovery and concept development through detailed design and delivery. Strong understanding of human-centered and evidence-led design. Experience using AI in the design workflow, even if it failed. Experience using customer research and testing to improve designs. Ability to simplify highly complex processes and information. Strong facilitation and collaborative design skills. Experience working within multidisciplinary Product and Engineering teams. Ability to clearly explain and defend design decisions. Good understanding of accessibility and inclusive design. Are already experimenting with generative AI as part of their design practice. Can demonstrate examples of AI accelerating or improving their design process. Understand that good prompting isn’t the end goal. Better design outcomes are. Are interested in AI-assisted research, ideation, prototyping and iteration. Can recognise weak AI-generated outputs and apply strong design judgement to improve or reject them. Are comfortable experimenting, learning and sharing what works. Think about how successful experiments can become repeatable workflows rather than one-off tricks. Are curious about the changing relationship between designers, AI agents and multidisciplinary product teams.

Будет плюсом

• Financial services, lending, fintech or another regulated environment
• Practical experience creating or contributing to agentic AI and MCP-enabled workflows
• Working knowledge of GitHub and Git for version control and collaboration
• Designing complex application, eligibility, decisioning, consent, documentation or fulfilment journeys
• Customer and colleague-facing digital products
• Usability testing and experimentation
• Design systems and component-based design
• Rapid prototyping
• AI-enabled product or service design
• Building reusable AI prompts, workflows or agents

Условия

SALARY: £72,702 - £80,780 LOCATION: London HOURS: Full-time Product Designer - 12 Month FTC Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies