Product Designer (12 Month Fixed-Term Contract)

Lloyds; Greater London; Hybride; GBP 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Flexible working

Family leave

Health insurance

Share plans

Pension

Résumé du poste

Lloyds is seeking an experienced Product Designer to join the Commercial Experience Design team, transforming how customers and colleagues experience commercial lending. You will work across complex journeys, turning needs into simple, intuitive digital experiences, from discovery through delivery.

You’ll explore AI-enhanced design workflows, shape journeys, create and test prototypes, and collaborate with Product, Engineering, Content and Research to bring experiences to life.

Qualifications

• Experience using AI in the design workflow.
• Strong hands-on capability in Figma.
• Experience as a Product Designer/UX Designer/Interaction Designer.
• Experience working in multidisciplinary Product and Engineering teams.
• Experience taking problems from discovery through delivery.
• Strong facilitation and collaborative design skills.
• Experience using customer research and testing to improve designs.

Responsabilités

• Design customer and colleague experiences across complex commercial lending journeys.
• Create user flows, wireframes and high-fidelity prototypes using Figma.
• Plan and facilitate workshops, design sprints, critiques and collaborative sessions.
• Experiment with AI-assisted design tools as part of product design.
• Collaborate with Product, Engineering, Content and Research teams.

Connaissances

Product design

UX design

Interaction design

Figma

Prototyping

Design research

Outils

GitHub

Git

Description du poste

• We’re looking for an experienced Product Designer to join our Commercial Experience Design team and help transform how customers and colleagues experience commercial lending
• You’ll work across complex lending journeys, turning customer needs, business requirements and technical constraints into simple, intuitive digital experiences
• This is a hands-on role spanning discovery through to delivery. You’ll understand problems, shape journeys, develop concepts, create and test prototypes and work closely with Product, Engineering, Content, Research and business specialists to bring experiences to life
• Importantly, we’re also looking for someone who wants to rethink how design itself gets done
• You’ll actively explore how AI can improve the speed, quality and effectiveness of the design workflow, using emerging tools and approaches to accelerate research synthesis, ideation, prototyping and iteration, while applying strong design judgement to the outputs
• Design customer and colleague experiences across complex commercial lending journeys, considering everything from initial exploration and eligibility through application, fulfilment and servicing
• Understand complicated processes, policies, customer needs and technology constraints and translate them into clear journeys, interactions and interfaces. You’ll be comfortable moving between the big picture journey and the detail of an individual interaction
• Create user flows, concepts, wireframes and high-fidelity prototypes using Figma and other prototyping tools, moving rapidly from an idea to something customers, colleagues and stakeholders can experience and react to
• Work closely with Design Research and use customer insight, usability testing, analytics and experimentation to challenge assumptions and improve designs
• Plan and facilitate workshops, design sprints, critiques and collaborative design sessions that bring together Product, Engineering, Content, Research and subject‑matter experts
• A significant part of this role will be helping us explore how AI can augment the product design process. We don’t simply want someone who can use an AI tool. We want a designer who is curious about where AI genuinely makes the design process better and where human judgement remains essential
• Critically evaluate AI-generated outputs rather than accepting them at face value
• Experiment with generative AI and AI‑assisted design tools as part of everyday product design
• Explore using AI to accelerate research synthesis, opportunity identification, ideation, user stories, journey development and concept generation
• Use AI to move more quickly from problem → hypothesis → prototype → test → iteration
• Experiment with AI‑assisted wireframing and prototyping, while maintaining control over interaction quality, accessibility and customer outcomes
• Explore how AI can generate multiple design directions and variations earlier in the process, allowing teams to test alternatives rather than prematurely converging on one solution
• Design and experiment with agentic workflows, including Model Context Protocol (MCP), to connect AI agents with design, research and delivery tools in a controlled and repeatable way
• Use GitHub and Git to manage, version and collaborate on prompts, agent configurations, prototypes and AI‑enabled workflow assets
• Develop reusable prompts, workflows, agents and patterns that make successful AI‑supported approaches repeatable across the design team
• Share successful experiments with the wider design community so they can become part of our evolving design practice

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.

Experience using AI in the design workflow, even if it failedAbility to simplify highly complex processes and informationGood understanding of accessibility and inclusive designStrong hands‑on capability in FigmaStrong understanding of human‑centred and evidence‑led designExcellent interaction design, user‑flow, wireframing and prototyping skillsStrong experience as a Product Designer, UX Designer or Interaction Designer working on digital products or servicesExperience working within multidisciplinary Product and Engineering teamsExperience taking problems from discovery and concept development through detailed design and deliveryAbility to clearly explain and defend design decisionsStrong facilitation and collaborative design skillsExperience using customer research and testing to improve designsThink about how successful experiments can become repeatable workflows rather than one‑off tricksCan recognise weak AI‑generated outputs and apply strong design judgement to improve or reject themCan demonstrate examples of AI accelerating or improving their design processAre interested in AI‑assisted research, ideation, prototyping and iterationAre comfortable experimenting, learning and sharing what worksAre already experimenting with generative AI as part of their design practiceUnderstand that good prompting isn’t the end goal. Better design outcomes areAre curious about the changing relationship between designers, AI agents and multidisciplinary product teams