Product Designer

Royal Mail Group Plc; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Healthcare

18% annual bonus potential

25 days annual leave + bank holidays

Company pension scheme

Job summary

Royal Mail Group Plc is seeking a Product Designer to join its team in London. You will deliver hands-on product design across web and app, from discovery through delivery, shaping user experiences that are intuitive, accessible and impactful.

You will work in a squad with product managers, engineers and researchers, applying design system patterns and AI-enabled tools to accelerate outcomes and ensure consistency across digital services.

Qualifications

• Experience as Product Designer or UX/UI Designer in digital product environments.
• Design for web and mobile apps: UX, interaction and interface design.
• Proficient in Figma; familiarity with AI-enabled design plugins and prototyping.
• Strong accessibility knowledge (WCAG 2.1 AA) and inclusive design.
• Clear communication of design ideas via sketches, prototypes and documentation.
• Collaborative in cross-functional teams with PMs, engineers and analysts.
• Knowledge of HTML/CSS is advantageous for collaboration with engineering.
• Ability to connect design decisions to research, data and business outcomes.

Responsibilities

• Design digital product experiences across web and app from discovery to delivery.
• Create wireframes, prototypes and high-fidelity designs for efficient engineering build.
• Translate customer needs into clear, usable and accessible designs.
• Conduct evaluative and generative research, including interviews and usability testing, using AI tools to accelerate synthesis.
• Use insights to inform design decisions and connect them to product metrics and business outcomes.
• Apply AI tools to accelerate exploration and generate design variations.
• Configure and use AI agents to support design and research workflows.
• Collaborate with product managers, engineers, analysts and delivery teams to ensure designs are understood and implemented.
• Apply design system principles to ensure consistency across the digital estate.
• Collaborate with service designers and analytics to inform design with end-to-end understanding.
• Uplift product design maturity by demonstrating good design practice and guiding teams.

Skills

Product design craft

UX/UI design

Figma proficiency

Accessibility WCAG 2.1 AA

Communication of design ideas

Cross-functional collaboration

Frontend basics (HTML/CSS)

AI-enabled design awareness

Tools

Figma

Job description

Product Designer

• Competitive salary plus car allowance
• healthcare
• 18% annual bonus potential
• 25 days annual leave plus bank holidays rising with service
• a company pension scheme with highly competitive contribution rates

Permanent, Full time Royal Mail Farringdon

Royal Mail is changing how we serve our customers, and the role of design has never been more important in shaping how we do that. We are in the most significant period of transformation in our 500-year history, rebuilding the services that millions of people rely on every day. To do that well, we need exceptional designers who can connect strategy with delivery, bring people along with evidence and clear thinking, and set standards that elevate the work of everyone around them.

About the Role

As Product Designer, you will provide hands‑on product design expertise within a product trio, working across the full lifecycle from discovery through interaction and interface design to delivery and iteration. You will design digital product experiences across web and app, translating customer needs into clear, usable and accessible designs.

This is a specialist individual contributor role, focused on doing the work and building capability through practice in a design function that is still emerging. You will bring critical thinking, judgement and craft to your work, configuring and directing AI agents in support of it, and connect design decisions to research, data and business outcomes to build shared confidence with your product and engineering partners.

What You'll Be Doing

At its core, this role is about designing digital products that are intuitive, usable and accessible, working across the full lifecycle from discovery to delivery.

End-to-end product design

Design digital product experiences across web and app, covering user flows, interactions, layouts and interface design from discovery through to delivery.

Create wireframes, prototypes and high‑fidelity designs that clearly communicate intent and can be built efficiently by engineering teams.

Translate customer needs, insight and requirements into clear, usable and accessible designs that improve customer experience and product outcomes.

Research and validation Conduct evaluative and generative research, including customer interviews and usability testing, using AI tools to accelerate research synthesis where appropriate.

Use insights to inform design decisions, connecting them to product metrics and business outcomes.

AI-enabled practice

Apply AI tools to accelerate interaction exploration, generate design variations and support research synthesis, checking outputs for accuracy, bias and accessibility implications.

Configure and use AI agents to support design and research workflows within the squad.

Delivery and consistency

Work closely with product managers, engineers, analysts and delivery teams to ensure designs are well understood and implemented as intended, iterating on feedback and learning.

Apply established patterns, components and design system principles where available, contributing to consistency across the digital estate while balancing local product needs.

Collaboration and capability building

Work alongside service designers and analytics specialists to ensure product designs are informed by end-to-end service understanding and data‑driven insight.

Help uplift product design maturity by demonstrating good design practice and supporting teams to work more effectively with design.

Follow guidance from the Design Director on tools, standards and ways of working, feeding practical learning back into the wider capability.

About You

You will bring strong product design craft, a pragmatic and hands‑on mindset, and the judgement to connect design decisions to research, data and business outcomes.

Essential Experience and Skills

• Practical experience working as a Product Designer or UX/UI Designer in digital product environments.
• Strong skills across user experience design, interaction design and interface design, designing for both web and mobile app platforms.
• High proficiency in Figma, with familiarity with AI-enabled design plugins and prototyping workflows.
• Good understanding of accessibility standards (WCAG 2.1 AA) and ability to design inclusively for a broad and diverse customer base.
• Ability to communicate design ideas clearly through sketches, prototypes and documentation.
• Comfortable working in cross-functional teams with product managers, engineers and analysts.
• A working understanding of front-end code (HTML, CSS) is an advantage, supporting effective collaboration with engineering teams.
• Ability to connect design decisions to prod