Product Designer — AI‑Driven UX for Web & Mobile

Royal Mail Group Plc; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Healthcare

18% annual bonus potential

25 days annual leave + bank holidays

Company pension scheme

Job summary

Royal Mail Group Plc is seeking a Product Designer to join its team in London. You will deliver hands-on product design across web and app, from discovery through delivery, shaping user experiences that are intuitive, accessible and impactful.

You will work in a squad with product managers, engineers and researchers, applying design system patterns and AI-enabled tools to accelerate outcomes and ensure consistency across digital services.

Qualifications

• Experience as Product Designer or UX/UI Designer in digital product environments.
• Design for web and mobile apps: UX, interaction and interface design.
• Proficient in Figma; familiarity with AI-enabled design plugins and prototyping.
• Strong accessibility knowledge (WCAG 2.1 AA) and inclusive design.
• Clear communication of design ideas via sketches, prototypes and documentation.
• Collaborative in cross-functional teams with PMs, engineers and analysts.
• Knowledge of HTML/CSS is advantageous for collaboration with engineering.
• Ability to connect design decisions to research, data and business outcomes.

Responsibilities

• Design digital product experiences across web and app from discovery to delivery.
• Create wireframes, prototypes and high-fidelity designs for efficient engineering build.
• Translate customer needs into clear, usable and accessible designs.
• Conduct evaluative and generative research, including interviews and usability testing, using AI tools to accelerate synthesis.
• Use insights to inform design decisions and connect them to product metrics and business outcomes.
• Apply AI tools to accelerate exploration and generate design variations.
• Configure and use AI agents to support design and research workflows.
• Collaborate with product managers, engineers, analysts and delivery teams to ensure designs are understood and implemented.
• Apply design system principles to ensure consistency across the digital estate.
• Collaborate with service designers and analytics to inform design with end-to-end understanding.
• Uplift product design maturity by demonstrating good design practice and guiding teams.

Skills

Product design craft

UX/UI design

Figma proficiency

Accessibility WCAG 2.1 AA

Communication of design ideas

Cross-functional collaboration

Frontend basics (HTML/CSS)

AI-enabled design awareness

Tools

Figma

Job description

Royal Mail Group Plc is seeking a Product Designer to join its team in London. You will deliver hands-on product design across web and app, from discovery through delivery, shaping user experiences that are intuitive, accessible and impactful.

You will work in a squad with product managers, engineers and researchers, applying design system patterns and AI-enabled tools to accelerate outcomes and ensure consistency across digital services.