Product & Customer Outcomes Assistant

LE005 Antares Insurance Company Limited; Greater London; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

Antares Insurance Company Limited is seeking a Product & Customer Outcomes Assistant to support the Product team in delivering products that meet customer needs and provide fair value. You will maintain Fair Value Assessments and Target Market Statements, analyze customer outcome data and support complaints administration and FOS escalations.

Collaborating with underwriters, Risk and Compliance, you will help ensure effective product governance and regulatory compliance, preparing insights for

Qualifications

• Experience in insurance complaints handling or customer administration.
• Understanding delegated authorities and portfolio management.
• Strong numerical and analytical abilities.
• Excellent written and verbal communication.

Responsabilités

• Support oversight of new and existing products and services.
• Review complaints data, identify trends and root causes, and support complaints administration, delegated complaints oversight and FOS escalations.
• Working with underwriters, Risk, Compliance and other stakeholders to ensure product governance and regulatory compliance.
• Prepare clear analysis and insights for the monthly Product Oversight Group and underwriting forums.

Connaissances

UK insurance market

Complaints handling

Regulatory knowledge

Analytical skills

Communication skills

Independent problem solving

Formation

A-levels or equivalent

Degree or equivalent

CII qualification desirable

Outils

Excel

Description du poste

At Antares, our success starts with our people. We’re a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues. Whatever stage of your career you'll find a place to belong, contribute, develop and we’d love to hear from you. The Product & Customer Outcomes Assistant will support AICL’s Product team in delivering products that meet customer needs, provide fair value and achieve good customer outcomes. You will maintain Fair Value Assessments and Target Market Statements, analyse customer outcome data, identify trends and root causes, and support complaints administration, delegated complaints oversight and FOS escalations. Working with underwriters, Risk, Compliance and other stakeholders, you will help ensure effective product governance and compliance with regulatory requirements. You will also prepare clear analysis and insights for the monthly Product Oversight Group and relevant underwriting forums.

What you will do:

• Support oversight of new and existing products and services.
• Review complaints data, identify trends and root causes, and support complaints administration, delegated complaints oversight and FOS escalations.
• Working with underwriters, Risk, Compliance and other stakeholders, you will help ensure effective product governance and compliance with regulatory requirements.
• You will also prepare clear analysis and insights for the monthly Product Oversight Group and relevant underwriting forums.

What we are looking for:

• Knowledge of the UK personal lines or SME commercial insurance market.
• Experience in insurance complaints handling, customer administration or oversight.
• Awareness of delegated authorities, portfolio management and core insurance principles.
• Strong administrative, numerical and analytical skills.
• Clear communication, presentation and relationship-building skills.
• A practical, collaborative approach to problem-solving, with the ability to work independently.
• A-levels, a degree or equivalent; working towards a CII qualification is desirable.

At Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners. Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment. Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us.

Why Antares?

• Empowerment: Be a part of decision‑making processes that shape our future.
• Collaboration: Work with a diverse team of experts who share their knowledge and insights.
• Growth: Access to continuous learning and development programs to enhance your skills.
• Innovation: Thrive in an environment that encourages creativity and forward‑thinking.

Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!