Product & Customer Outcomes Analyst

Antares; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Antares is seeking a knowledgeable professional to join its Product Team as a Product & Customer Outcomes Assistant in London. You’ll support fair value assessments, track customer outcomes, and assist with complaints oversight to ensure compliant governance.

You will work with underwriters, Risk and Compliance to deliver insights, maintain monitoring logs, and promote regulatory compliance while keeping customer needs at the centre of decision-making.

Qualifications

• Knowledge of the UK personal lines or SME commercial insurance market.
• Experience in insurance complaints handling, customer administration or oversight.
• Awareness of delegated authorities, portfolio management and core insurance principles.
• Clear communication, numerical and analytical skills.

Responsibilities

• Support oversight of new and existing products and services.
• Review complaints data, identify trends and elevate breaches to improve customer outcomes.
• Promote fair treatment and compliance with Consumer Duty and other regulatory requirements.
• Keep customer outcomes central to decisions while supporting financial objectives.
• Monitor whether products and services meet the needs of vulnerable customers.
• Support Product Fair Value Assessments and maintain monitoring logs and control registers.
• Build effective relationships with coverholders and other stakeholders.
• Analyse complaints MI, dashboards, KPIs and third-party data, reporting insights as required.

Skills

Insurance product knowledge

Complaints handling

Regulatory compliance

Data analysis

Communication skills

Independent working

Education

A-levels / degree or equivalent

Job description

Antares is seeking a knowledgeable professional to join its Product Team as a Product & Customer Outcomes Assistant in London. You’ll support fair value assessments, track customer outcomes, and assist with complaints oversight to ensure compliant governance.

You will work with underwriters, Risk and Compliance to deliver insights, maintain monitoring logs, and promote regulatory compliance while keeping customer needs at the centre of decision-making.