Product Governance & Customer Outcomes Analyst

LE005 Antares Insurance Company Limited

Greater London

On-site

GBP 22,000 - 30,000

Full time

3 days ago

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Job summary

Antares Insurance Company Limited is seeking a Product & Customer Outcomes Assistant to support the Product team in delivering products that meet customer needs and provide fair value. You will maintain Fair Value Assessments and Target Market Statements, analyze customer outcome data and support complaints administration and FOS escalations.

Collaborating with underwriters, Risk and Compliance, you will help ensure effective product governance and regulatory compliance, preparing insights for

Qualifications

Experience in insurance complaints handling or customer administration.
Understanding delegated authorities and portfolio management.
Strong numerical and analytical abilities.
Excellent written and verbal communication.

Responsibilities

Support oversight of new and existing products and services.
Review complaints data, identify trends and root causes, and support complaints administration, delegated complaints oversight and FOS escalations.
Working with underwriters, Risk, Compliance and other stakeholders to ensure product governance and regulatory compliance.
Prepare clear analysis and insights for the monthly Product Oversight Group and underwriting forums.

Skills

UK insurance market

Complaints handling

Regulatory knowledge

Analytical skills

Communication skills

Independent problem solving

Education

A-levels or equivalent

Degree or equivalent

CII qualification desirable

Tools

Excel

Job description

Collaborating with underwriters, Risk and Compliance, you will help ensure effective product governance and regulatory compliance, preparing insights for

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