Product Content Writer — AI & SaaS (London On-site)

Fresha; Greater London; On-site; GBP 35,000 - 60,000; Full time

Job summary

Fresha in London is seeking a Product Content Writer to own how we communicate our products, translating complex features into clear Help Centre articles, launch notes and in-product copy.

You will work with Product, Design and Marketing to bring new features to life, craft video scripts, and shape the user experience for partners and customers as Fresha scales globally. This role is on-site at Old Street.

Qualifications

• Content writing experience in a technical or SaaS environment.
• Experience creating Help Centre content or technical docs is a plus.
• Strong writing and communication skills.

Responsibilities

• Own end-to-end content for Help Centre articles and release communications.
• Collaborate with Product, Marketing and Design to translate features into content.
• Create video scripts and in-product copy, plus contribute to AI content initiatives.
• Manage projects from ideation to delivery.

Skills

Content writing

Documentation

Communication

Adaptability

Collaboration

Ownership

Systems familiarity

Tools

CMS

Figma

Miro

Job description

Fresha in London is seeking a Product Content Writer to own how we communicate our products, translating complex features into clear Help Centre articles, launch notes and in-product copy.

You will work with Product, Design and Marketing to bring new features to life, craft video scripts, and shape the user experience for partners and customers as Fresha scales globally. This role is on-site at Old Street.