Product Content Writer (London)

Fresha; Greater London; Sur place; GBP 35 000 - 60 000; Plein temps

Résumé du poste

Fresha in London is seeking a Product Content Writer to own how we communicate our products, translating complex features into clear Help Centre articles, launch notes and in-product copy.

You will work with Product, Design and Marketing to bring new features to life, craft video scripts, and shape the user experience for partners and customers as Fresha scales globally. This role is on-site at Old Street.

Qualifications

• Content writing experience in a technical or SaaS environment.
• Experience creating Help Centre content or technical docs is a plus.
• Strong writing and communication skills.

Responsabilités

• Own end-to-end content for Help Centre articles and release communications.
• Collaborate with Product, Marketing and Design to translate features into content.
• Create video scripts and in-product copy, plus contribute to AI content initiatives.
• Manage projects from ideation to delivery.

Connaissances

Content writing

Documentation

Communication

Adaptability

Collaboration

Ownership

Systems familiarity

Outils

CMS

Figma

Miro

Description du poste

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.
In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.
Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.
Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.
We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

Product Content Writer | London HQ (Old Street) | On-site

Product content sits at the heart of how Fresha’s partners and customers understand and experience our platform. We’re looking for a Product Content Writer to own how we communicate our products, turning complex features into clear, engaging content across Help Centre articles, launch communications, video scripts and in-product copy.
As Fresha continues to scale globally, you’ll work closely with Product, Design, Marketing and Product Education to bring new features to life, shape the user experience and make sure our customers have the content they need to get the most from Fresha.

What You Will Be Doing

• Content Development: Own the end-to-end creation of Help Centre articles and feature release communications, delivering high-quality content that helps our partners get the most out of Fresha.
• Product Expertise: Partner with Product Managers to develop a deep understanding of feature functionality, becoming a product expert and translating complex product information into clear, engaging content.
• Go-to-Market & UX Copy: Bring new product launches to life through engaging content that communicates the value of new features to our partners and customers. Review and contribute to UX copy that makes new features clear, intuitive and easy to use, working closely with Product, Marketing and Design teams.
• Video Script Writing: Create engaging Fresha Academy video scripts that bring products to life and help our partners build confidence in using the platform.
• AI Innovation: Contribute to content that powers our AI capabilities, helping shape how users interact with Fresha and supporting the future of product education.
• Project Management: Take ownership of content projects from idea to delivery, driving collaboration across teams and ensuring content is ready to support product launches.

What We Are Looking For

• Content Writing: Excellent content writing experience in a technical, product, or SaaS environment, with a proven ability to create clear, engaging and user-friendly content.
• Documentation: Experience creating Help Centre content, technical documentation, or similar user-facing materials is a plus.
• Communication: Exceptional writing skills, meticulous attention to detail and the ability to bring content to life across different audiences and formats.
• Adaptability: A natural curiosity for learning new technologies and the ability to turn complex product features into simple, accessible content that helps users get the most out of Fresha.
• Collaboration: A collaborative approach to working with Product, Marketing and Design teams, bringing ideas to the table and helping turn product knowledge into impactful content.
• Ownership: A proactive, organised approach with the ability to take ownership of multiple projects, prioritise effectively and deliver high-quality content that makes a difference.
• Systems: Familiarity with content management systems, Figma, Miro and documentation tools is a plus.

Your opportunity at Fresha

• Shape the Product Experience: Turn new products and features into clear, engaging experiences that help customers understand and get more from Fresha.
• Own Your Work: Have real ownership and visibility, with the freedom to bring your ideas to the table and shape how we communicate our products.
• Build Product Expertise: Develop deep product knowledge while working closely with experienced teams across Fresha.
• Grow with Fresha: Take on bigger challenges as the business scales, expanding your scope and influence along the way.
• Make a Global Impact: See your work reach customers and businesses using Fresha around the world.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.