Product Analytics & Performance Lead

British Council; United Kingdom; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

British Council in the UK (hybrid) seeks a Data & Performance Analyst to design performance frameworks for digital products and to collect and interpret data from multiple sources for actionable insights. You will build dashboards and reporting tools for real-time monitoring, enabling teams to act on data.

You will collaborate with product, marketing and operations, provide regular updates to senior stakeholders, and contribute to the data-driven culture.

Qualifications

• Experience in performance analysis or data analytics roles for digital products.
• Strong quantitative analysis with SQL, analytics platforms, and Excel.
• Experience developing and tracking metrics for digital service performance.
• Translate data into actionable insights and recommendations.
• Strong data visualisation skills and ability to create dashboards.

Responsibilities

• Design, implement, and maintain performance measurement frameworks aligned with product strategy.
• Define and track metrics across learner journey stages: acquisition, retention, revenue.
• Conduct deep-dive analysis to identify trends, risks, and opportunities.
• Develop reporting tools, dashboards, and visualisations for self-serve data access.
• Ensure data quality, security, and privacy in all reporting outputs.
• Collaborate with product, marketing, and operations to inform decisions.
• Integrate qualitative and quantitative data with user researchers for full context.
• Provide regular performance updates to senior stakeholders with executive reports.

Skills

SQL

GA4

Excel

Data analysis

Data viz

Education

Degree in data science/CS

Tools

Looker

Tableau

Power BI

Google Analytics

Job description

British Council in the UK (hybrid) seeks a Data & Performance Analyst to design performance frameworks for digital products and to collect and interpret data from multiple sources for actionable insights. You will build dashboards and reporting tools for real-time monitoring, enabling teams to act on data.

You will collaborate with product, marketing and operations, provide regular updates to senior stakeholders, and contribute to the data-driven culture.