Performance Manager (Digital Product Experience)

Lorien; Greater London; Ibrido; GBP 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

32 days annual leave

Family-friendly benefits

Cycle to work

Season ticket loans

Employee Assistance Program

Descrizione del lavoro

Lorien is recruiting a Performance Manager for a UK-based non-profit organisation focused on Education and Culture. You will turn data into actionable insights, collaborating with Product, Marketing, Sales, Finance and Operations to influence growth and strategic decisions.

You will develop dashboards, KPI frameworks and forecasting support, translating complex analytics into clear recommendations for senior stakeholders.

Competenze

• Experience in Performance Analysis or BI roles.
• Strong ability to interpret large datasets into commercial insights.
• Proficiency with dashboards and visualisations (Power BI/Tableau/Looker).
• Excellent communication to mix of technical and non-technical audiences.

Mansioni

• Develop performance reporting, dashboards and KPI frameworks.
• Analyse product, marketing, finance and customer data to identify trends and growth opportunities.
• Support forecasting, budgeting, investment cases and ROI analysis.
• Provide insights into customer acquisition, retention and commercial performance.
• Support pricing strategies and commercial decision-making through data analysis.
• Translate analytical findings into actionable recommendations for senior stakeholders.
• Collaborate across functions to build a holistic view of performance.
• Assist data governance and reporting standards improvements.

Conoscenze

Performance analysis

Business Intelligence

Commercial analytics

Power BI

Excel

SQL

KPI development

Communication skills

Strumenti

Power BI

Tableau

Looker

Excel

SQL

Descrizione del lavoro

My client, a non-profit organisation specialising in Education and Culture are looking for a Performance Manager to join their team to help drive growth through data-led decision-making. You will work closely with stakeholders across Product, Marketing, Sales, Finance and Operations to identify opportunities, improve performance and influence key business decisions.

You will turn complex data into meaningful commercial insight and recommendations, helping leadership teams understand where growth opportunities exist and how products can be optimised for greater success.

What you'll be responsible for

• Developing and maintaining performance reporting, dashboards and KPI frameworks.
• Analysing product, customer, marketing and financial data to identify trends, risks and growth opportunities.
• Supporting forecasting, budgeting, investment cases and ROI analysis.
• Providing insight into customer acquisition, retention, engagement and commercial performance.
• Supporting pricing strategies and commercial decision-making through data analysis.
• Translating complex analytical findings into clear recommendations for senior stakeholders.
• Working across multiple business functions to develop a holistic view of performance.
• Supporting improvements in data governance, reporting standards and performance measurement practices.
• Helping shape strategic priorities through evidence-based insights and recommendations.

Skills and experience required to be successful

• Experience in Performance Analysis, Business Intelligence, Commercial Analytics or a similar analytical role.
• Strong analytical and quantitative skills with experience interpreting large and complex datasets.
• Experience building reports, dashboards and visualisations using tools such as Power BI, Tableau, Looker or similar.
• Strong Excel and SQL skills.
• Experience developing and tracking KPIs for products, services or customer journeys.
• Ability to communicate complex information clearly to both technical and non-technical audiences.
• Salary up to £50,000
• Hybrid working: 2 to 3 days a week
• 32 days annual leave, plus bank holidays
• Enhanced family friendly benefits including childcare vouchers.
• Maternity and Paternity leave benefit
• Season ticket loans, Cycle to work scheme, Employee Assistance Program