Product Analyst

Solus Accident Repair Centres; Birchanger; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Company pension

33 days holiday (incl. bank holidays)

Employee discounts

Save As You Earn

Parental and carers leave

Wellbeing support

Job summary

Solus Accident Repair Centres in Birchanger, England, is seeking a capable Product Analyst to drive digital product development within Evolve. You will translate business needs into clear requirements, user stories, and acceptance criteria, collaborating with Product Owners and engineering teams.

You will analyse usage data, customer feedback, and operational metrics to identify trends, shape epics, and support roadmap planning.

Qualifications

• Strong understanding of digital product development, product lifecycle, and iterative delivery.
• Solid grasp of IT systems, integrations, APIs, data models, and application behaviour.
• Ability to translate business needs into product requirements, user stories, and acceptance criteria.
• Proficiency with analysis, mapping, and documentation tools such as Azure DevOps/Jira, Visio, and process modelling.
• Good understanding of Agile delivery, testing cycles, and release processes.

Responsibilities

• Conduct discovery activities to understand user pain points, workflows, and improvement opportunities.
• Analyse product usage data, customer feedback, and operational metrics to identify trends and insights.
• Work with Product Owners to turn insights into prioritised problem statements and feature ideas.
• Write clear, testable, and value-focused user stories, acceptance criteria, business rules, and user journeys.
• Create process maps, data flows, interaction diagrams, and system behaviour definitions tailored for Evolve.
• Shape epics and features alongside Product Owners to support roadmap planning.
• Support refinement sessions with engineering teams, ensuring requirements are well understood and sized.
• Answer detailed questions, clarify edge cases, and ensure alignment during build cycles.
• Support test planning, UAT, review QA outputs, and validate delivered features meet acceptance.
• Participate in release readiness checks and post-release evaluation.
• Map current-state and future-state processes across operational functions that use Evolve.
• Identify improvements in workflow efficiency, user experience, and data quality.
• Ensure proposed changes align with our operational needs and Evolves long-term direction.
• Ensure requirements adhere to internal standards, data governance, cyber security, and regulatory considerations.
• Support documentation and traceability for audit, compliance, or integration governance.
• Identify opportunities to reduce complexity, remove manual workarounds, and enhance product usability.
• Collaborate with operational teams to validate improvement ideas and measure outcomes.
• Facilitate workshops, playback sessions, and design discussions for requirement gathering and solution shaping.
• Support communication between Product, Engineering, and business users throughout the product lifecycle.

Skills

Product analysis

Agile delivery

Analytical thinking

Communication

Requirements gathering

User stories

Stakeholder management

Tools

Azure DevOps

Jira

Visio

SQL

Cyber security

Cloud

UX UI Design

Job description

Salary: £40,000 - 55,000 per year

Requirements

• Strong understanding of digital product development, product lifecycle, and iterative delivery.
• Solid grasp of IT systems, integrations, APIs, data models, and application behaviour.
• Ability to translate business needs into product requirements, user stories, and acceptance criteria.
• Proficiency with analysis, mapping, and documentation tools such as Azure DevOps/Jira, Visio, and process modelling.
• Good understanding of Agile delivery, testing cycles, and release processes.
• Strong analytical and communication skills.
• Product or Business Analysis certifications such as BCS, IIBA, Product Owner, or Scrum are a plus.
• Training in analytics, data models, SQL, or systems analysis is a plus.

Responsibilities

• Conduct discovery activities to understand user pain points, workflows, and improvement opportunities.
• Analyse product usage data, customer feedback, and operational metrics to identify trends and insights.
• Work with Product Owners to turn insights into prioritised problem statements and feature ideas.
• Write clear, testable, and value-focused user stories, acceptance criteria, business rules, and user journeys.
• Create process maps, data flows, interaction diagrams, and system behaviour definitions tailored for Evolve.
• Shape epics and features alongside Product Owners to support roadmap planning.
• Support refinement sessions with engineering teams, ensuring requirements are well understood and sized.
• Answer detailed questions, clarify edge cases, and ensure alignment during build cycles.
• Support test planning, UAT, review QA outputs, and validate delivered features meet acceptance.
• Participate in release readiness checks and post-release evaluation.
• Map current-state and future-state processes across operational functions that use Evolve.
• Identify improvements in workflow efficiency, user experience, and data quality.
• Ensure proposed changes align with our operational needs and Evolves long-term direction.
• Ensure requirements adhere to internal standards, data governance, cyber security, and regulatory considerations.
• Support documentation and traceability for audit, compliance, or integration governance.
• Identify opportunities to reduce complexity, remove manual workarounds, and enhance product usability.
• Collaborate with operational teams to validate improvement ideas and measure outcomes.
• Facilitate workshops, playback sessions, and design discussions for requirement gathering and solution shaping.
• Support communication between Product, Engineering, and business users throughout the product lifecycle.

Technologies

• Azure
• DevOps
• Support
• JIRA
• Product Owner
• SQL
• Security
• Cloud
• UX UI Design

More

We are Solus, owned by Aviva, and one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. We have an award-winning apprenticeship programme and have won other recognised industry awards as we shape the future of vehicle repair.

• We offer a competitive salary based on location, skills, experience, and qualifications, bonus opportunity tied to performance and the overall success of Solus, a company pension scheme with employer contributions, 33 days holiday including bank holidays with the option to buy or sell up to 5 days, up to 40% discount on Aviva products and other retailer discounts, the Aviva Save As You Earn scheme, supportive parental and carers leave policies, and wellbeing support including Group Income Protection and 24/7 GP access.

We value inclusivity and welcome all applicants, and we guarantee an interview for disabled applicants meeting the minimum criteria.